Assistant Warehouse Operations Manager - FARFETCH

US NJ Warehouse
17 Sep 2022
02 Nov 2022
Full Time
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators, and consumers.

We're a positive platform for good, bringing together an incredible creative community made up of our people, partners, and customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.


We're passionate about operational excellence, acting with our customers and partners always in our hearts. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, and ensure order fulfillment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.


As an integral part of the Operations Team, the Assistant Warehouse Operations Manager will provide support to the logistics function in cooperation with internal/external partners and the 3PL. This position will plan and coordinate the operations related to inbound, outbound, and returns, monitoring the main KPIs and productivities. This role will be a hybrid environment; in-office work within our warehouses located in Hillsborough, NJ and Dayton, NJ.


    • You will foster a strong working relationship within the Farfetch teams and with the 3PL
    • You will ensure that 3PL meets the SLAs, facilitating clear daily communication
    • You will provide daily reporting of KPI, including volumes, speed of sending, order cancellations, and stock loss, sharing this information internally and with the 3PL in order to drive a high-performance culture.
    • You will provide weekly and monthly reviews of 3PL productivity, identifying factors of underperformance and being proactive for improvements, encouraging maximum productivity.
    • You will research, develop and implement process improvements by seeking out areas of inefficiencies in both internal and external-facing processes.
    • You will provide direct support to the Partner Success department with actionable insights to improve partners' performances.


    • You have 3-4 years of experience working in warehouse operations or logistics
    • You have previous experience working with a global team
    • You have strong attention to detail and investigative nature.
    • You can work under pressure and prioritize in a fast-paced environment
    • You are action orientated, with a good dose of common sense and problem-solving ability.
    • You are results driven and can think outside the box to drive continuous improvement.
    • You are comfortable learning new systems and being an ambassador for change.
    • You have autonomy and teamwork
    • You have strong Excel skills


    • FARFETCH Equity plan and annual discretionary bonus
    • Medical, dental, vision, with flexible spending account
    • 401K plus company match, PTO and volunteer days
    • Wellness, and cell phone reimbursements
    • Family Lunch, catered weekly when in office


    • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

We are looking for an Assistant Operations Manager to join Farfetch's Warehouse Operations team in NJ!${description2}

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