Manager - Client Experience Germany

Tiffany & Co.
Munchen, Germany
19 Sep 2022
01 Nov 2022
Full Time
The Manager of Client Experience is responsible for driving the market strategy and execution of all in-store and virtual client events, with an emphasis on new and existing client activations and bespoke experiences, including High Jewelry events and all client gestures/gifting and in-store hospitality. Through extensive cross-functional partnership, this individual will focus on executing the overall client experience strategy in service of achieving Tiffany's key results.


  • Work with the EMEA Client Relations team and retail partners on executing all instore events for local market
  • Develop new and creative ideas to animate stores in market (in-store and virtually) during festive moments, product launches, High Jewelry events and other specific retail needs
  • Work closely with corporate partners to ensure brand standards are maintained yet support a localized approach
  • Execute overarching client actions strategy
  • Responsible for end to end strategy and execution of in-store and virtual client activations and experiences while partnering with key stakeholders
  • Work with production companies, agencies and vendors to support and execute client actions strategy
  • Create and manage market client event calendar
  • Manage market client actions budget; track and advise on ROI
  • Support new product launches, High Jewelry trunk shows, and ad hoc product events
  • Partner with merchandising and other corporate partners on event support and launch strategy

  • 5+ years of event management experience
  • Must be creative with a high taste level
  • Strong written, verbal and presentation skills
  • Ability to effectively manage a budget and support local initiatives
  • Existing relationships with vendors/external partners
  • Luxury industry experience
  • Previous experience in a client relations/client facing role


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