Head of E-Commerce

We are looking for an ambitious Head of Ecommerce to join our existing team and help support significant digital and brand growth by supporting the team of executives, whilst also executing. 

The Head of Ecommerce role will be a critical part of the self-portrait team - running the team, and closely managing the day-to-day of the existing Shopify Plus stores. The right candidate will ultimately own all trading activity, whilst pushing growth initiatives and much more. Key responsibilities can be seen below. 

The team is smaller in size, and so as Head of Department you’ll still need to wear multiple hats and be prepared to be hands on.

• Take day-to-day ownership of the Self-Portrait and Roland Mouret Shopify Plus websites.
• Building out long-term plans to grow the ecommerce department whilst setting long-term goals for the team.
• Work to define a detailed ecommerce roadmap.
• Oversee all digital marketing activity.
• Manage a team of two eCommerce Executives.
• Governing all aspects of content and the front-end of the website
• Work with other key stakeholders to plan launches and campaigns (on-site aspects)
• Full ownership of development activities and any maintenance tasks
• Overlook UX and CRO activity - with a view to delivering best-in-class, end-to-end customer experience across all touchpoints
• Ownership of internal online-focused projects (e.g. checkout optimisation, internationalisation / localisation work, product data enrichment, reporting projects etc)
• Planning and management of trading and merchandising activity - delivering and ownership of a trade plan and trade report
• Lead eCommerce meetings
• Manage all eCommerce third-party technologies (Shopify Plus, payment providers, search, VM tool etc)
• Work closely with everybody involved in the supply chain/logistics teams
• Manage customer service team and activity

Candidate Requirements

• Client-side e-commerce experience - preferably at least 5 years 
• Shopify / Shopify Plus experience desirable
• Good understanding of core digital marketing channels (paid channels, email, SEO)
• Good hands-on experience with analytics tools and drawing trends and insights
• Ideally some level of trading + reporting background / experience
• Experience of managing development teams or agencies 
• Experience in leading optimisation projects (either directly or via third parties) - planning and conceptualizing testing / CRO activity etc.

Personality

• Great communicator - both verbal and written
• Capable of owning projects and tasks from concept to completion
• Capable of working independently and within a team
• Organised and able to manage multiple projects
• Composed and level-headed