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Ecommerce Customer Care Advisor

London (Greater) (GB)
Closing date
20 Oct 2022

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Customer Service
Entry Level / Assistant
Contract Type
Full Time

Job Details

We are looking for highly motivated and enthusiastic individuals to be in our Ecommerce Customer Service team. You will have to be hands on person that is highly driven and passionate for fashion. Also, will have great customer service skills as well as previous sales and telephone experience.

The successful candidate will be based 5 days a week at our HQ. You will be responsible for taking care of customer questions, calls, dispatching and chasing orders, processing of customers, as well as general day to day task’s, a positive ‘can-do’ attitude is a must for this position. Whilst not exhaustive, the role and responsibilities are listed below.



  • Handling incoming calls dealing with customers.
  • Organising returns/ replacement.
  • Handling emails and queries from customers.
  • Communicating with warehouse manager regarding stocks and delivery.
  • Ability to work with couriers’ platforms on booking shipments, track order to ensure smooth delivery.
  • Working with online software Shopify.
  • Work with all currency on all sites.
  • Excellent time management and ability to multitask.
  • Data entry with efficiency and accuracy.
  • Ability to build positive working relationships, both internally and externally.
  • Process sales orders, raising invoices, posting receipt, return and credit notes.
  • Fluent in other languages would be great.
  • Highly organised, strong admin and record keeping.


Essential Skills
- Target-driven, hard worker; being able to make the "extra mile";
- 1+ years’ experience in sales experience, preferably in fashion retail;
- London Based
- Basic accounting knowledge;
- Excellent telephone and face-to-face manner, with outstanding objection handling skills.

Additional competitive skills (optional):
- Graduate in Marketing, Business or similar field;
- Proficient in a second or more languages



A British brand with a global perspective. 


self-portrait are privately owned, independent and unashamedly consumer centric. Behind everything self-portrait does is a desire to uplift, empower and celebrate its customers. 


We both embrace and invest in the future of the brand and of the industry. 


The self-portrait brand operates 30 stores in the UK, China and Thailand, with a retail network of over 400 stores in 70 countries, seeing an average of 60,000 unique visitors to its e-commerce website each week. 


Since debuting with womenswear, the brand has also expanded to include categories such as swimwear, bridal, bags, accessories and childrenswear. 


self-portrait is part of the newly formed SP Collection, a group that has been set up to discover, nurture, and develop best in class creativity and design. Roland Mouret joined the group back in 2021.


Find Us
united kingdom

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