Regional Events & Client Experience Manager - South Asia Pacific

Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what's possible with design and influencing style. We're proud to be trailblazers in the luxury retail world.

• Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!
• Are you passionate about Client Experience & Events?
• Do you love making a difference

The Regional Events & Client Experience Manager works with the Client Relations and High Jewelry Director, South Asia Pacific for the development, implementation and management of regional High Jewelry events. These events include regional events, store openings, Client events and presentations, in store events and partnership events.

Responsibilities

Project manage the co-ordination of Regional High Jewelry event production process, specifically in the areas of creative concepts with help of agencies, venue sourcing, entertainment sourcing, logistical issues, F&B selection.

• Assist to develop and implement Tiffany's regional High Jewelry events, specifically in logistics and technical plans, venue arrangement, site applications and operations duties required for staging the events
• Coordinate with Asia & NY on events concepts
• Provide a weekly update on projects with detailed list of outstanding issues
• Identify, evaluate and supervise the appointed contractors / services suppliers to ensure the services are delivered in accordance to their scope, roles and responsibilities, and monitor the work progress of all co-op parties
• Work out technical proposal with Client Relations & High Jewelry Director for open tenders invitation, actively involved in the process of negotiation and appointments, and maintain updated supplier database
• Monitor the performance of the events; produce analytical and management reports; maintain photo records of events
• Gift coordination with NY and suppliers in region
• Co-ordination with internal departments
• Build, assist and maintain control of event budgets

Act as the Regional Coordinator for Blue Book Events

• Coordinate client attendance lists, client advisors, and details of travel plans
• Develop Client Experience Roadmap to offer personalized experiences for each one of our Blue Book Clients
• Partner with Client Advisors and Retail leaders to entertain and engage VIC clients internationally

In Store Activations and Client Experience

• Focus on Clienteling Experience enhancements in store, ensuring high quality execution and monitoring. Experiences inclusive of; Hospitality menus, Services, Special moments, Client Communication
• Work with local teams to develop in store events calendar and create new in-store event concepts, and in store activation strategies for different countries
• Monitor market trends and competitive activities on various client experience topics

Identify potential partnership opportunities

• Devise strategies for partnership and promote the Company
• Work closely with Market Leaders and Client Relationship Managers to drive partnership initiatives
• Identify potential partnership opportunities that can work for different countries
• Liaise with internal and external parties to formulate opportunities for new client acquisition

Client Gifting Management

• Define client gifting program within South Asia Pacific, source and produce localized VIP gifts
• Study the best practices and competition on the treatment and gifting offering
• Not limited by physical assets and functional scope, extend the treatment and experience all through the client journey

Qualifications

Required

• Knowledge and experience of the luxury market within the region
• Solid experience to execute different types and scale of events
• Creative, detail oriented, focused and open to new ideas
• Strong communication skills
• Able to take direction and work independently
• Team player
• Highly motivated and able to work in a fast paced environment, grasp concepts and new procedures quickly
• Ability to deliver quality work under tight working timeline and manage outside vendors efficiently

Preferred

• Degree qualification