Senior HR Operations Manager

London, United Kingdom
21 Sep 2022
31 Oct 2022
Human Resources
Full Time
About PVH

With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues.

Founded in 1968 and acquired by PVH Corp. in 2003, Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. We strive to make a positive impact on the world. We inspire passion in our people. We embody authenticity and embrace individuality.

Tommy Hilfiger is one of the world's leading designer lifestyle brands, internationally recognized for celebrating the essence of "classic American cool" style. Founded in 1985, Tommy Hilfiger, was acquired by PVH Corp. in 2010, has more than 17,000 associates worldwide and an extensive distribution network in over 115 countries and 1,600 retail stores.


The PVH HR team are a group of focused, forward thinking and commercial individuals all passionate about offering an outstanding Associate experience. Working at pace, the People Experience team lead operational excellence for our People.

The Senior HR Operations Manager will be responsible for leading the Region North Shared Services and HR Operational teams including our People Advisory, HR Operations and Payroll teams. Serving approximately 2000 Associates across office and retail locations in UK, Ireland, Netherlands and Nordics, this is multi-faceted role focused on both driving alignment across the region and inspiring a 'one team' approach.

Reporting into the VP of HR, Region North (UK, Ireland, Nordics & Netherlands) and working closely with the HR Transformation Director, Region North, this role will deliver operational excellence and simplification across our HR people services hub. There is also the opportunity to work in close partnership with our central European Head Office and European wide counterparts.

Responsibilities include:
  • Provide day to day leadership and management to a team of HR professionals that deliver outstanding employee experience to over 2000 associates, and operational excellence across the UK, Ireland Netherlands & Nordics.
  • Ensure employee queries are resolved within the highest standards and quality by the team. The leader will drive service excellence ensuring compliance and regulatory requirements are met.
  • Team leadership includes establishing strong record management, fully leveraging current systems infrastructure, an understanding of process creation, and improvement across the shared service function.
  • Leveraging effective recruitment, training, coaching, team building and succession planning to build an engaged team.
  • Working with the HR Transformation Director, identify new ways of working and processes to drive a more efficient payroll process and payroll procedures.
  • Identify and review KPI's and people data points, ensuring the correct governance is in place to drive efficiency and excellence.
  • Partner with stakeholders and leadership to build long term HR service hub strategy.
  • Build a strong working relationship with HR Centres of Expertise and business leadership.
  • Working with the Senior Reward Manager and HR Business Partnering Director, to implement compensation and benefits processes to ensure alignment and best practice.
  • Develop and implement communication strategy to get alignment and increase customer service satisfaction.
  • Communicates with others within and outside of the job function and communicates with executive leadership.

About YOU
  • A seasoned HR Operations professional who has lead complex, multi-market European across a number of HR disciplines.
  • You'll Collaborate to Win looking to ensure the ways of working across the HR Operations team and wider HR team is effective and seamless
  • You'll think people first, Connect to Consumer, ensuring we start with the best approach for our internal customers
  • You'll have an understanding of operational excellence within HR shared services processes and practice, Taking Ownership of the challenge end to end
  • You'll Inspire Trust with your stakeholders, rooted in efficient delivery and authentic in what you say and how you say it, you'll be able to influence across multiple levels and cultures
  • You'll Adapt Fast in an ever changing retail environment, you'll change quickly, always Thinking Big and Making Informed Decisions
  • Excellent PowerPoint, Excel, and Analysis skills, with the ability to use data and information to tell a story to relevant stakeholders.
  • You'll Act with Purpose, making the right decisions using data and Staying Curious always.
  • Excellent PowerPoint, Excel, and Analysis skills, with the ability to use data and information to tell a story to relevant stakeholders.
  • Highly organized, exceptional time management and task prioritization abilities.
  • Experience using enterprise scale HRIS and HR case management systems - ideally Workday & ServiceNow.


At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates - both at home and at work.

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.