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Client Experience Manager

London, United Kingdom
Closing date
21 Dec 2022

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Job Details

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

An exciting opportunity to join our Client Experience team based in Horseferry House. As the Client Experience Manager you will be responsible for supporting the delivery of exciting, elevated experience formats for execution by our regional teams. You will work closely with the Senior Manager of Client Experiences to ensure high quality and timely delivery of events that are delivered in line with client needs and driving commercial results.

  • Support with delivery of an elevated and flawless three days London Show experience for Top Clients (4 shows a year)
  • Support with execution of Client activations available to retail teams (in store and out-of-store) and across channels
  • Support with the delivery of gifting and collateral options across key moments, such as cards, festive gifts, and any special initiative tools e.g. look books
  • Work collaboratively with the Senior Manager Client Experiences to support delivery of elevated experience formats across all key Client moments
  • Facilitate collaboration between central and regional teams, connecting teams across multiple departments, building close relationships across the business, esp. with central marketing and creative teams
  • Help with the creation of CMD briefs and follow up with relevant parties to help drive projects forward
  • Liaise with regions to scope needs and enable briefing of relevant Client activation formats
  • Liaise with regions to deliver clienteling "always-on" activation menu and full year activation plan
  • Manage the PO process for gifting and collateral samples
  • Work closely with PD teams to support delivery of samples for regional client events
  • Co-ordinate with key stakeholders to ensure timely execution of plans

  • Previous experience in coordinating events or shows within a luxury retail environment
  • Experience of managing Client activations and gifting
  • Previous experience in a Front of House retail role
  • A keen interest in the fashion industry and up to date knowledge of current trends and themes within the industry
  • Passionate about driving positive customer experiences that build loyalty and deliver measurable results
  • Collaborative team player with the ability to build strong internal network to connect teams and facilitate processes
  • Energetic, flexible and positive mindset


Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.


Founded in 1856, Burberry today remains quintessentially British, with outerwear at its core. Digital luxury positioning and intensive focus on design innovation, quality and heritage icons of the trench coat, trademark check and Prorsum knight, ensure continued brand purity and relevance globally across genders and generations.

At Burberry, every individual, every team and every function, shares an incredible passion for the brand and is guided by a ‘brand-first’ mind-set. Decisions are evaluated through the lens of the long-term health and vitality of the Burberry brand.

Burberry believes that in order to be a great brand it must also be a great company. Inspired by three Core Values - Protect, Explore, Inspire - rooted in the brand’s heritage and continually informing its guiding principles, Burberry leverages its compassionate and creative thinking culture to continually innovate and drive the brand forward.


Find Us
Horseferry House

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