Studio Coordinator and Customer Experience

Recruiter
Attersee
Location
New York City, New York
Posted
27 Sep 2022
Closes
27 Oct 2022
Function
Customer Service
Contract Type
Permanent
Hours
Full Time

Studio Coordinator and Customer Experience

Attersee, a direct-to-consumer fashion and lifestyle brand based in New York, is looking for a Studio Coordinator. This is an opportunity to join an exciting new business in its first year. Applicants should be interested in fashion/ lifestyle retail, business/entrepreneurship, E-commerce, digital marketing and storytelling.

Primary Responsibilities

Administrative and CX Operations

  • Coordinate day-to-day business operations and scheduling and perform general office administrative and clerical duties
  • Manage and facilitate all sample trafficking for Press, VIP, and photoshoots as needed as the main point of contact
  • Studio and showroom management: order, store, and organize all office supplies and prep for market weeks, including booking models, managing mood and design boards, etc.
  • Primary point of contact for all DTC sales inquiries and ensure all are responded to in a timely manner
  • Interface with clients in the showroom; answer customer inquiries via email and Instagram direct message, as needed.
  • Manage the pre-selling communication and waitlists for all product categories and new collection launches
  • Work with the fulfillment teams to ensure the returns process is completed promptly
  • Consistent, proactive sales approach for a high-touch experience that develops lasting interpersonal client relationships
  • Continually strive to optimize the online customer experience and test methodologies.
  • Liaise with warehouse and shipping couriers daily
  • Coordinates all team travel arrangements
  • Distribute minutes of meetings to the larger team

Additional Responsibilities

  • Assist in photoshoot production and post-production coordination as necessary, not limited to assisting on content projects, seasonal campaigns, E-commerce shoots, both still life and on-model
  • Assist in the setup and breakdown of pop-ups, trunk shows, and selling events and help to facilitate this experience end-to-end; which may require travel
  • Provide operational support to the sales team
  • Collaborate with any team or project as required, assisting with non-specialized ad hoc tasks

Ideal Profile

  • An autonomous self-starter who seeks ownership of the business channel and is resourceful
  • Believes that customer service is paramount to the brand experience through personalized, high-touch clienteling
  • Strives to optimize the online customer experience and is curious about testing methodology
  • Interest in product knowledge, merchandising, and curious about the luxury goods industry
  • Attention to detail / and can-do attitude

Experience

  • Minimum two years as a retail sales associate in fashion and luxury goods, customer service, or showroom experience.

Job Requirements

  • Strong sense of project management and organizational skills
  • Interest in assisting a new business in the fashion/lifestyle space
  • Proficiency in all MS Office applications, Word, Excel, PowerPoint
  • Proficiency in Adobe Creative Suite, Photoshop, InDesign
  • Experience with Shopify, Klaviyo a plus
  • Experience with sample trafficking a plus
  • Knowledge of photography, production, and post-production lifecycles a plus
  • This is a New York-based position; relocation and visa sponsorship are not offered