Product Copy Supervisor

Neiman Marcus
Dallas, Texas, United States
27 Sep 2022
12 Oct 2022

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG also owns five Last Call stores and, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

Product Copy Supervisor

Neiman Marcus Online

Job Summary:

The Product Copy Supervisor leads a highly productive team of copywriters for NMG brands: Neiman Marcus, Bergdorf Goodman and Horchow.

Job Responsibilities:
  • Write approximately 40-70 product descriptions daily for assigned categories; paying special attention to calendar deadlines, product launches, and special promotions.
  • Manage a team of 4-6 direct reports
  • Editing and stylistic ownership of product copy loading to the website. Ensures high volumes of product descriptions (600-900 weekly) are loaded with copy that is accurate, complete, grammatically correct, compliant with regulations, and adherent to corporate style standards.
  • Liaising with merchants to resolve discrepancies and data issues that prevent product from loading.
  • Assistance in recruiting and interviewing new staff
  • Onboarding new copywriters and freelance staff
  • Communication leadership-Keeping copy team well informed of changes, challenges, and triumphs. This includes co-coordinating staff meetings; compiling information for team updates.
  • Continually seek out learning opportunities
  • Partners closely with Product Copy Manager in the management and enablement of copy staff's performance; giving timely, effective feedback
  • Routing Not On Web report and campaign items to the team
  • Acquiring supplies for staff, triaging team's IT/technical support, and ensuring staff is well equipped in a remote environment

Job Requirements:
  • Leadership experience on a creative team within a highly productionized environment
  • Good coaching skills
  • Awareness of Web best practices, including SEO
  • Superior level of accuracy and attention to detail
  • Flexibility in maintaining heavy workload, prioritizing competing deadlines
  • Self-motivated learner with the ability to effectively train others
  • Proficient in Microsoft office, emphasis on Excel, Word, and PowerPoint
  • Knowledge of fashion/experience in a retail environment preferred
  • Eye for overcoming roadblocks and keeping staff engaged
  • Bachelor's Degree required - Journalism or English preferred

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