Store Operations Manager opportunities

London, United Kingdom
27 Sep 2022
03 Nov 2022
Burberry is always on the lookout for exceptional Store Operations Managers to join our Retail teams across our London District. Within this role, you will be responsible for l eading operational excellence within the store, ensuring all operational procedures are commercially managed to ensure the highest standard and most efficient delivery of the customer experience and alignment with local regulatory requirements.


  • Support the General Manager with all policies and procedures to streamline and safeguard the store
  • Act as the General Manager or Assistant General Manager when appropriate to ensure the efficient running of the store, both front and back of house
  • In conjunction with the General Manager, assume the role of location 'Responsible Person' in relation to the store health and safety management duties and responsibilities, including contractor management
  • Manage the sales floor efficiency through operational support roles i.e. Cashiers, Wrappers and Runners to ensure they are effectively supporting the sales floor and enhancing customer experience and sales
  • Ensure the store has substantial operational support and staff schedules are optimised to match customer traffic flows and operational demands
  • Manage the Stockroom and all related policies and processes i.e. deliveries (potentially overnight), dispatches, inventory etc
  • Manage both in-house and external alteration operation; ensuring we deliver high level of service to customers
  • Manage Customer service department and all related support structure for the store; collect in store, repairs, alterations, repairs, valeting, customer queries, complaints etc.

Drive for Results
  • Assist the General Manager in overseeing the Asset and Profit Protection function influencing service delivery and minimising loss
  • Ensure all Health and Safety legislation and processes are adhered to and there are adequate arrangements in place for the assessment and management of risk for all activities across all operating hours
  • Ensure the store building and all internal areas are maintained to the highest standard both front and back of house, including responsibility for store Housekeeping
  • Drive the digital strategy and ensure employees are engaged with new digital initiatives. Embrace new technology and be flexible and reactive to leverage technology initiatives in all areas of the store
  • Recruit, on-board and develop all store operational support. Lead the store Operations team, fostering a coaching environment
  • Support all store events through partnership with production, events, BPC etc

Brand Protection
  • Cascade company communications to all members of the store team and lead by example when embracing brand messages
  • Be the ultimate Brand Ambassador, seen by others as a beacon of the brand and bring to life Burberry's core values - Protect, Explore, Inspire
  • Ensure you emanate the Burberry Leadership behaviours when dealing with all areas of the store and business

  • Proven strong operational performance within a high volume and high turnover retail environment
  • Team management experience
  • Previous experience in leading health and safety objectives and achieving risk reduction goals
  • Technical proficiency with SAP and MS applications

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