IT QA Lead

In a fast-paced environment, the IT QA Lead, will be responsible for working with Product Teams and Vendor Partners in support of delivering testing/QA Services for our E-commerce/Digital platforms ensuring timely and quality delivery of testing activities for all assigned projects and programs.

• Assist in vendor relationship management activities in support of delivering testing/QA services
• Participate in screening potential consultant testing/QA candidates to ensure appropriate experience and fit
• Perform initial review of vendor provided staffing estimates, approach and schedule for new engagements/scopes of work
• Support on-boarding new consultant personnel (including coordination of account creation, VPN access, etc.) and accelerating assimilation into Tiffany account (providing appropriate knowledge transfer)
• Perform financial administrative functions in accordance with Tiffany polices regarding testing/QA budgeting. Review invoices for billing accuracy, code invoices to appropriate project/GL accounts
• Participate in formal reviews of business requirements and application design sessions
• Provide vendor oversight of test design & test execution activities by working closely with the vendor test leads and oversee vendor testing/QA deliverables for quality and accuracy. Ensure vendor adheres to Tiffany and industry best practices regarding testing activities and methodology
• Perform initial review of test strategy document and test plan
• Ensure requirement traceability documents are created and demonstrate appropriate test coverage
• Perform sampling and review of selected test scripts to ensure completeness and accuracy
• Assist in overseeing vendor performance across all phases of test execution - including system testing, integration testing and end-to-end testing and automation
• Confirm test bed/test case repositories are appropriately maintained
• Ensure testing risks and issues are recorded in the appropriate project logs and addressed in a timely manner
• Ensure defect workflow processes are adhered to and ensure defect triage reviews are productive
• Collaborate with Product Managers and vendor test leads to ensure continuous improvement of test activities
• Monitor testing/QA metrics, reports & SLA's - and share results with appropriate project teams.
• Collaborate with Tiffany project team and IT functional partners to ensure testing activities are delivered in an effective and timely manner
• Serve as the primary contact for Tiffany project team members & IT functional partners to testing service provider
• Partner with IT functional teams to ensure SDLC deliverables required by QA are prepare by functional project team members, as appropriate
• Ensure roles/responsibilities are clear with Tiffany project team
• Handle escalation within assigned projects

Required Qualifications:

• Bachelor's degree in Computer Sciences or a related field and/or a strong testing/QA background
• Minimum of 5 years experience in supporting testing activities for large digital replatforming projects , in an onshore/offshore delivery model
• Experience testing implementations and upgrades of major eCommerce sub systems such as Search, PIM, CMS, OMS, Payments and Commerce engines.
• Minimum of 2 to 3 years experience leading teams
• Experience with resource management, financial tracking, scheduling
• Strong communications skills both verbal and written
• Experience with Enterprise Commerce engines, Search engines, and Product management tools support digital applications
• Knowledge of basic software principles and concepts (i.e. APIs (Postman), databases, Integrations Layer, XMLs etc)
• Strong experience with setting up automation frameworks, creating and executing automation scripts.
• Experience with performance testing tools and methodologies

Preferred Qualifications:

• Prior hands-on application development experience
• Testing of middleware and backend systems
• Experience with Salesforce Commerce Cloud, Akeneo, Algolia