Quality Assurance Technician - Process Specialist

Piacenza, Italy
28 Sep 2022
02 Jan 2023

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.


Support and guide internal and external partners to continuously improve their internal quality management system, including the due diligence activities that aim to deliver the highest possible standards to the end customer


  • Manage the Quality Improvement activities that aim to elevate the quality of the products shipped to Hubs
  • Lead and manage the Vendor Quality Accreditation Programs in the vendors.
  • Carry out comprehensive Factory Quality Assessments of the manufacturing facilities and determine opportunities for improving their quality system and liaise with the vendor to initiate corrective actions
  • Train internal and external QC team, Vendors and associated sub-contractors (where possible) to Burberry Quality standards and ways of working
  • Offer coaching, support and guidance where required to prevent quality failure or improve operational competence
  • For critical quality issues, liaise with the Technical Department to initiate root cause investigation and corrective actions
  • Perform Random Product Inspection Audits to assure product complies with Burberry Quality Standards
  • Work closely with Vendors' Internal QA Managers to ensure all due diligence activities are executed prior to dispatch
  • Review Field & Hub NC reports and drive Vendor/Factory accountability to corrective and sustainable action plans
  • Conduct handover/pre-production meetings with Product Engineering team & vendors to risk-assess styles
  • Monitor vendor's quality performance through KPI reports and act where necessary
  • Visit external partners (printer, embroidery etc.) to check the production and investigate problem root causes where needed
  • Support Product Engineering and Global Sourcing teams in the field where needed.
  • Communicate and resolve issues with cross-functional teams, vendors and suppliers as necessary. Participate in projects to improve QA processes
  • Collaborate and coordinate with other regional and central team members.
  • Ensure vendors and business partners are accountable and align with the Burberry understanding of luxury. Support and identify opportunities for elevation and improvement where required.


  • Understanding of QA process; statistical analysis including AQL audit techniques, traceability controls, defect trend analysis & product testing process controls/tools.
  • Product and Manufacturing knowledge ( Apparel and Soft accessories)
  • Raw material and finished product testing knowledge
  • Proven experience in quality assurance /production in a related field of similar scope and complexity.
  • Basic working knowledge of Microsoft Office tools
  • Good communicational skills and interpersonal skills
  • Ability to work independently with a high level of initiative
  • Proficient level of numeracy
  • Highly motivated and flexible to changes
  • Result oriented, self-motivated, dedicated, enthusiastic and energetic
  • Adherence and commitment to integrity and protecting Burberry Brand
  • Ensure highest level of work efficiency and maximization of resources by adhering to planned work schedule.
  • Available for frequent travelling


Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: Italy || Not Applicable || Piacenza || SC CENTRAL OPERATIONS || QUALITY ASSURANCE & OPERATIONS || n/a ||

More searches like this