Analyst, Corporate Quality

Gap Inc.
San Francisco, California, United States
30 Sep 2022
13 Oct 2022
About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea-that we all deserve to belong, and on our own terms-is core to who we are as a company and how we make decisions. Our teamis made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

The Analyst of Corporate Quality is primarily responsible for the execution of daily, weekly, and monthly tasks to support our Global Quality and Brand partners across the globe. In this role you will collaborate across brands and functions to execute and manage quality related audits and non-standard inventory movement. You will also lead Voice of Consumer (VOC) reporting and drive continuous improvement efforts as it relates to gathering and synthesizing actionable insights from customer reviews and transactional data. In addition to the above you will participate in special projects and initiatives in support of business needs.

What You'll Do

  • DC Quality Assurance and DC Operations teams administration for all in-market issue claims including VAS (value added service) and RTV (return to vendor) workstreams
  • Gap Source Library administrator facilitating provisioning requests, managing document change process and ad-hoc site maintenance
  • Support Voice of Consumer (VOC) capability through topic building and tuning, ad-hoc research requests and publication of weekly and monthly reporting
  • Collaborate across department to identify and implement best practices to optimize resources and reduce complexityedundancy
  • Partner with GIS Global Quality leadership on additional priorities, cross-functional support needs and projects as requested

Who You Are

  • 2-4 years professional experience in Retail, Quality Assurance and or Supply Chain
  • Strong attention to detail and follow through skills
  • Proven ability to communicate data clearly and effectively
  • Ability to manage multiple workstreams and prioritize based on business needs
  • Ability to make decisions independently and work under general direction
  • Proficient in Microsoft Excel and Office applications. (Power BI / Tableau is a plus)

Notice to applicants in San Francisco: Gap Inc. and its related brands will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. The Fair Chance Ordinance is provided here: English Spanish Chinese Tagalog

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row. US Candidates - Non NYCPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.US Candidates - NYCBeginning December 27, 2021 the City of New York requires all employees in the City who work on site to provide proof that they are fully vaccinated against COVID-19, unless an exemption from the vaccine requirement is approved due to an accommodation for a disability, a sincerely held religious belief or other legally protected basis (including status as a victim of domestic violence, stalking or sex offenses).