Senior UX Researcher (F/M/D)

Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.

We currently have a diverse global team of 800 employees representing more than 50 nationalities. Our values are community, activism, transparency, dedication and greatness. We are proud to be a BCorp.

About the role

You will be part of our Product Design Collective in a creative and collaborative environment dedicated to design and user experience within the Product team.

Your role will be to utilize research and leverage empathy in order to prioritize product decisions, inform business strategy, guide design and influence the overall user experience.

As we've successfully grown to a global scale, currently catering to 23 million users in nearly 80 countries, we are strengthening our product design team and ensuring we make better decisions by leveraging UX research more thanks to the help of an expert who will report to our VP of Product Design.

If you are curious about understanding second-hand fashion sellers and buyers, and eager to evangelize the product team and whole company about how to use empathy to make better decisions, you'll love working within our product team where there is still a lot to build. We have already set up a few processes and we have plans to build an insights repository.

If you want your work to have an impact, you'll embrace our mission to make fashion more sustainable !

What you'll be doing

• Collaborating directly with product designers within the product design group and more generally with the rest of the product team (product managers, data product analysts)
• Responsible for designing research activities and identifying the best method based on research goals and resources
• Responsible for planning, recruiting and moderating research for both generative and evaluative research with the support of our product managers.
• Leveraging user interviews, surveys, user testing sessions, focus groups, A/B Testing, benchmarking and other qualitative research activities to deepen our understanding of the users
• Analyzing and summarizing all the material gathered during research into impactful and actionable user insights and recommendations.
• Creating and developing an insights repository which will be source of knowledge for the Product team and the rest of the company
• Collaborating with Data Product analysts in order to generate strategic and tactical insights along with actionable recommendations that drive product design improvements and business innovation.
• Working with our Data Product Analysts and marketing teams (consumer insights) to create a holistic understanding of the user behaviors through qualitative and quantitative data
• You will be an evangelist of how user research can elevate our product design approach through qualitative user insights communicated to all

Who you are

• You have several years of experience in a UX research role in a Product or Tech company context
• You identify as a UX researcher, not a marketing studies expert
• Autonomous and organized, you will be able to progress on day-to-day projects while developing an insights repository
• You have a broad knowledge of qualitative research methods as well as a range of research tools and platforms
• You are used to leverage product screens (prototypes or existing apps) as a support for research and testing and know how to dive into UX questions
• You are familiar with UX design and understand how you work impacts design choices
• You can take a design question and autonomously design research approaches to find its answer
• You have a true interest for style and fashion to better empathize with our users
• You are fluent in English, our working language at Vestiaire Collective, and have no problem conducting interviews with users from around the world

What we offer

• A full time role based out of our Paris, Berlin, London, or Lisbon offices with partial to full remote working options
• A meaningful job with an impact on the way people consume fashion and promote sustainability
• The possibility to work remotely 50% of your time
• The opportunity to do career defining work in a fast growing French-born scale up
• The possibility to work as part of a global diverse team with more than 50 nationalities
• 2 days to help Project - reinforcing your activist journey and volunteer for an association
• Significant investment in your learning and growth
• Competitive compensation and benefits package

Vestiaire Collective is an equal opportunities employer