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Personal Shopper

London (Central), London (Greater) (GB)
Closing date
3 Nov 2022

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Coordinator / Executive
Contract Type
Full Time
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Job Details

Luminaire is looking for a highly motivated individual with strong organisational and interpersonal skills to join our personal shopping team. Our personal shopping team is at the core of our business and the candidate will use strong customer service and commercial skills to enhance customer loyalty and spend and develop engagement and awareness of the Luminaire brand offer.

Ongoing Responsibilities:

  • Create and maintain customer profiles
  • Use these profiles and current trend awareness to provide bespoke recommendations to each client
  • Conduct personal appointments
  • Provide coverage to extended personal shopping department during absences
  • Monitor correspondence and ensure prompt response to all enquiries
  • Contribute and assist in marketing / partner events as required
  • Ensure timely outreach to new clients
  • Work alongside internal departments to feedback client spending trends
  • Act at all times as an advocate of Luminaire, ensuring company philosophy is at the heart of all interactions with clients and extends across business internally
  • Achieve yearly targets and KPIs

Qualifications and Experience:

  • Minimum 5 yrs experience in luxury consumer retail sector ideally in customer-facing role
  • Proven previous experience working within a sales target driven environment
  • Outstanding written and verbal communication skills (fluency in English both written and spoken) along with excellent customer service, negotiation and inter-personal skills.
  • Strong work ethic and natural ability to think outside box and problem solve to strict deadlines
  • An eye for detail and outstanding organizational skills are essential
  • Interest in global fashion trends and the luxury market
  • Proficient in MS office, including, Word, Excel, Outlook, Powerpoint in addition to Figma, Photoshop, Adobe and CRM systems



Luminaire, co-founded by Sukeena Rao and Harriet Quick, launched in late spring 2022 and draws on their expertise in personal shopping and fashion editing respectively. The brand spans a dedicated private client shopping division and a digital platform that showcases exceptional finds, style guidance, and masterclasses with the world’s leading industry experts. The mission is to serve an organic community through services, content, and engagement, spotlighting emerging and established talent, and a coveted product edit that is not easily accessed.

The private client arm offers the highest caliber personal service, with a dedicated shopping team available 24-7 for unlimited product sourcing, exceptional wardrobe and style curation and priority access to pre-release capsules and hard-to-access items. The team currently sources for clients across the globe, including business leaders, entrepreneurs, and fashion enthusiasts.


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