Store Manager - Tommy Hilfiger

Lonato del Garda, Italy
04 Oct 2022
08 Jan 2023
Full Time
Ensure store performance and continuous improvement of the customer experience through optimal management of Deputies, in-store resources, territory relations, cascading and follow-up processes and projects.

Essential Duties And Core Responsiblities

Customer Experience and Territory Managemen t

  • Acts as a role model with respect to the Customer Experience of the store.
  • Ensures that the CX is properly known and acted by Sales staff and identify with the relevant Deputy any corrective actions in terms of feedback, training, coaching.
  • Cultivates and develops collaborative relationships with neighboring businesses to promote or join common go-to-market initiatives and regularly conduct competitor's analysis and benchmark.
  • Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community

  • Is responsible for the professional development of all store personnel.
  • Defines together with Deputies, and transfers to the Area Manager, the training needs of Store staff
  • Manages performance evaluation processes and proposes development plans for all Store staff
  • Manages the recruiting process for point of sale figures
  • Qualifies the Area Manager on FTE and role requirements
  • Oversees workforce planning managed by Deputy

Operational Excellence
  • Through monthly, weekly and daily coordination mechanisms with Deputies, manages store priorities, considering retail calendar, projects and process cascading. Transfers any re-planning needs to the Area Manager.
  • Ensures proper cascading of processes and information, also making sure to collect bottom up feedback and transfer it to the Area Manager
  • Implements best practices received from the experience of other stores
  • Stimulates and facilitates the generation of innovation and/or improvement proposals from Store staff

Sales and KPIs
  • From the data provided by the Business Analyst, analyze the business performance of the store and identify any actions to be activated

Professional & Personal features
  • At least 5 years' experience within the retail industry with a managerial role
  • Good organization and collaboration skills and abilities
  • Highly detail oriented and organized in work
  • High level in oral as well as written English communication

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