Store Manager - Tommy Hilfiger

Location
Lonato del Garda, Italy
Posted
04 Oct 2022
Closes
08 Jan 2023
Ref
PVH1USR34128WDINTERNALENGLOBALEXTERNAL
Function
Retail
Level
Manager
Hours
Full Time
MISSION
Ensure store performance and continuous improvement of the customer experience through optimal management of Deputies, in-store resources, territory relations, cascading and follow-up processes and projects.

Essential Duties And Core Responsiblities

Customer Experience and Territory Managemen t

  • Acts as a role model with respect to the Customer Experience of the store.
  • Ensures that the CX is properly known and acted by Sales staff and identify with the relevant Deputy any corrective actions in terms of feedback, training, coaching.
  • Cultivates and develops collaborative relationships with neighboring businesses to promote or join common go-to-market initiatives and regularly conduct competitor's analysis and benchmark.
  • Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community


People
  • Is responsible for the professional development of all store personnel.
  • Defines together with Deputies, and transfers to the Area Manager, the training needs of Store staff
  • Manages performance evaluation processes and proposes development plans for all Store staff
  • Manages the recruiting process for point of sale figures
  • Qualifies the Area Manager on FTE and role requirements
  • Oversees workforce planning managed by Deputy


Operational Excellence
  • Through monthly, weekly and daily coordination mechanisms with Deputies, manages store priorities, considering retail calendar, projects and process cascading. Transfers any re-planning needs to the Area Manager.
  • Ensures proper cascading of processes and information, also making sure to collect bottom up feedback and transfer it to the Area Manager
  • Implements best practices received from the experience of other stores
  • Stimulates and facilitates the generation of innovation and/or improvement proposals from Store staff


Sales and KPIs
  • From the data provided by the Business Analyst, analyze the business performance of the store and identify any actions to be activated


Professional & Personal features
  • At least 5 years' experience within the retail industry with a managerial role
  • Good organization and collaboration skills and abilities
  • Highly detail oriented and organized in work
  • High level in oral as well as written English communication

Similar jobs

More searches like this

Similar jobs