Senior Director Fulfillment, East Region

Neiman Marcus
Pittston, Pennsylvania, United States
04 Oct 2022
06 Jan 2023
For over a century, The Neiman Marcus Group has stayed focused on serving the unique needs of the luxury market. Today, that commitment is stronger than ever. The company has stayed true to the principles of its founders - to be recognized as the premier luxury retailer dedicated to providing our customers with distinctive merchandise and superior service. The Neiman Marcus Group is comprised of the Specialty Retail Stores division - which includes Neiman Marcus Stores and Bergdorf Goodman - and the Direct Marketing division, Neiman Marcus Direct. These brands offer upscale assortments of apparel, accessories, jewelry, beauty, and decorative home products to the affluent consumer. The company operates 43 Neiman Marcus Stores across the United States and two Bergdorf Goodman stores in Manhattan. The company also operates 5 Last Call clearance centers. These store operations total more than six million gross square feet. Neiman Marcus Direct, the company's direct-to-consumer business, conducts both print catalog and online operations under the Neiman Marcus, Horchow, Last Call, and Bergdorf Goodman brand names. Today, as an omni-channel retailer Neiman Marcus is known for the luxury merchandise in its stores, on its websites, and through the company's catalogs enabling our customers to shop anytime, anywhere, and from any place.

Neiman Marcus Group (NMG) is undergoing a major supply chain transformation as we invest over $85 million in supply chain innovation over the next two years, specifically in warehouse and order management system upgrades, upgrading our FC network and material handling network, and increasing the size, speed, capacity, and efficiency of our remaining distribution centers.

Neiman Marcus is seeking a proven and passionate Senior Director to lead our New FC in Pittston, PA. This is a high visibility position overseeing Neiman's largest FC.

Senior Director Fulfillment is an experienced supply chain operations executive who is responsible for generating strategic and tactical direction of the East Coast Fulfillment Center. This position will direct and develop the Sr. Managers, Group Managers, and Exempt Leadership within the FC and will report directly to the Vice President of Supply Chain.

  • Set the strategic plan for the Fulfillment center that supports overall Supply Chain Operations goals and objectives.
  • Strategic planning and execution to enhance profitability, productivity, and efficiency throughout the building's operations.
  • Review and approve forecasted staffing plans to ensure staffing plans are forecasted sufficiently to meet business demands for workload and performance results and are implemented timely.
  • Work with leaders across the company on strategic initiatives for supply chain and the broader organization as well as ability to influence across the organization and business partners to drive results
  • Develop and direct leaders to ensure the timely and accurate processing of merchandise to be distributed to stores and customers.
  • Implement improved processes and management methods to generate higher ROI and workflow optimization.
  • Develop leaders in their organization to drive strong metric performance, culture, and engagement of teams and system knowledge.
  • Proven track record of talent management - developing talent, holding talent accountable, building bench strength, and succession planning.
  • Ability to lead teams effectively through the change management process and communicate effectively across the organization.
  • Communicate with partners across the organization to include merchant organizations, finance, IT, Group Operations, Loss Prevention, and stores.
  • Ability to gather and examine the right data and analytics to determine business effectiveness.
  • Prepare, manage and meet financial budget expectations.
  • Requires attention to detail; strong organizational skills; ability to multi-task; ability to work independently; proficiency with PC applications (Outlook 365, etc.) excellent communication skills.
  • Support all safety programs, OSHA compliance, and regulatory compliance initiatives to ensure a safe and compliant work environment, as well as serve as the community liaison
  • Support and be the face of the ESG initiatives for the building

Minimum Requirements
  • Bachelor's degree in Business or related field
  • 7+ years of operational leadership experience in the Supply Chain field
  • Oversee operations with a minimum of 350 employees
  • Experience working with warehouse and labor management systems
  • Exceptional written and verbal communications skills, Excellent problem analysis and resolution skills
  • A highly engaging leader with an ability to get results through others and the ability to build relationships across organizational lines
  • Adept at working in a fast pace environment and dealing with ambiguity
  • A high financial and business acumen augmented by experience in strategic updates to senior leadership (VP and above)
  • Preferred Requirements
  • Master's degree with a focus in Business, Supply Chain or Finance
  • 10+ years of operational leadership experience in the Supply Chain field with 5+ years running a large automated Distribution or Fulfillment Center
  • Oversee operations with 500+ employees
  • Proficient at forecasting models, budget planning, and full P&L ownership
  • Experience with Lean Principles, Labor Management, and Manhattan WMS

Position requires less than 10% travel