IT Business Analyst - eCommerce/Payments & Browser/PIM

The main purpose of this position is to capture and detail business requirements to support development and improvements of business applications. The Business Analyst is responsible for developing a deep knowledge of supported business areas, conducting business requirement sessions, documenting current and to-be process flows and crafting detailed requirements documents to support development. The Business Analyst will be in charge in collaboration with the Technical Analyst and/or development team for crafting the solutions. Will conduct solutioning sessions, document systems flows, and contribute to crafting user stories to support the development team. In addition, the Business Analyst will support testing by creating test cases with business counter parts and assisting with the quality assurance process.

Responsibilities:

Document current and to-be process flows using user roles, use cases, edit rules, wireframes, and other system specifications in detail.

Conducts requirements sessions with domain experts. Provides mentorship in formulating new requirements and strives to improve business processes by coming up with creative and alternative approaches to solving business problems.

Handles scope and user expectations by ensuring requirements are met within existing project budgets and timeframes. Assists Project Managers in development of detailed project plans. Monitors progress to ensure deliverables are met.

Delivery of improvements and projects following the formal planning, tracking and reporting mechanisms that align to the project management office (PMO) standards

Endorsing the Project Managers role for some initiatives. Monitors progress to ensure project deliverables are met. Track progress to plan. Communicates status to project team members and management.

Identifies and understands business strategy, issues and opportunities and assists business partners in identifying and prioritizing new initiatives and capabilities.

Assists in developing test cases and participates in the quality assurance process to ensure that requirements are accurately implemented. Assists in producing user training documentation and works with the business to train users.

If needed, contributes with the Application Support Team that problems are being actively resolved.

Qualifications:

Bachelor's degree

6+ years of experience in an IT Business Analyst role

Hands on experience in requirements capturing, design, development, and testing of applications

Proven experience detailing use cases and functional requirements

Excellent Business Process Knowledge, Analytical and Problem-Solving Skills

Excellent written and verbal communications skills

Strong presentation skills

Ability to communicate effectively with business users, stakeholders, product managers and developers

Crafts samples of design documents as well as operational documentation may be requested

Demonstrated experience detailing use cases and functional requirements

Demonstrated ability to effectively lead cross functional departments in requirements sessions

Ability to detail and document requirements in JIRA or comparable project management tool

Experience working in a large sophisticated technical and business environment

Experience with large scale eCommerce platform

Prior knowledge of eCommerce engines (Preferably SFCC), PIM products (Preferably Akeneo), Search engines (Preferably Algolia), and DAM solutions

Sensitivity to the multi-cultural characteristics of a global IT organization

Preferred:

Experience business analysis and business process modeling

Experience in multiple technology platforms

Experience with global & luxury brands / Retail

Previous experience working on large transformational initiatives / re-platforms

Prior hands-on technical experience (i.e. coding/development on application systems)

Understanding of fundamental web applications concepts (Caching, APIs, Data Objects, CMS systems etc)