Head of Product Design, Connected Network (All Genders) (Berlin OR Stockholm)

Stockholm OR Berlin
04 Oct 2022
05 Jan 2023
The Connected Network department is responsible for all partner-facing Zalando Logistics Solutions. By uniting these services under a single umbrella, we provide a more holistic approach to deliver the optimal fulfilment solution to meet our partners' needs, and leverage common services to enable partner program growth.

Over the last years, we learned that solving fulfilment-related challenges for the good of our partners helps us to fuel the growth of our platform. Strengthened by this successful growth, we have started the next step in our journey - expanding our business outside of the Zalando ecosystem, exploring both physical and digital services.

This endeavour will require us to increase our focus on the partner experience even further, and build up a dedicated Connected Network Product Design team. As the Head of Product Design, a new role in Connected Network,you would lead a team of product designers and researchers, develop a strategy and vision to deliver on the promise of a smooth and unified partner and customer experience across all product offerings and channels within Connected Network.
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
  • Establish a Connected Network design and research team, consisting of a mix of existing resources and (over time) new hires.
  • Develop a vision and strategy for design across Connected Network (comprised of Fulfillment, Returns and Shipping B2B solutions), as well as design principles to set us up for success
  • Define a way of working together with product and commercial teams, and increase Connected Networks overall design maturity
  • Be deeply involved in building our future partner and customer experience
  • Lead, coach and grow designers and researchers in their design careers
  • Establish a design library for Connected Network
  • Bring best practices and industry experience, new ideas and ways of working to continually evolve how we do design within Connected Network
  • Lead cross functional design sessions and coach others on how to leverage user centric design principle sto deliver exceptional customer and partner experiences
  • Experience: You are a seasoned design professional with both B2B and B2C experience and have lead teams before. You are inspired to dive deep and solve meaningful problems that make partners and customers feel like we understand them. To land this job you will show and explain artefacts from your work defining product design strategy, executing tactically in a complex environment and leading people to perform at their best.
  • Empathy: You have the mindset and methodologies to understand your partners, customers, colleagues and employees.
  • Craft: You understand service design, choreograph UX design processes and orchestrate unified experiences throughout the partner and customer journey - while knowing how to embody specific solutions in usable and delightful interactions.
  • Experimentation: You have a generative approach, strive to solve problems in the best way possible through iteration, leveraging data and insights to drive future iterations and features.
  • Storytelling: You bring not just users but also stakeholders and employees on a journey, enabling them to truly understand the end customer and vision and experience you are setting out to deliver.
Career Development
  • We offer peer-to-peer performance reviews twice a year
  • Learn and develop through our extensive Zalando training platform
  • Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
  • Support from an international team of experts; mentoring and professional development opportunities

  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per calendar year
  • Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
  • Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

  • Flexible working hours
  • Relocation assistance for internationals
  • Home office equipment available for hybrid working, to support you working from home
  • Hybrid working model with 60% remote per week
  • Opportunity to work from abroad for 30 (working) days per calendar year

  • Access to the employee shares program
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Discounts from a wide range of external partners

  • Employee parents' forums and employee resource group
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year
  • Free counselling, assistance, and referral service for all matters concerning yourself and your family via the F├╝rstenberg Institute
It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values: https://jobs.zalando.com/en/our-founding-mindset

do.More - our sustainability strategy: https://corporate.zalando.com/en/sustainability

Follow us on Instagram: instagram.com/insidezalando

Please note that all applications must be completed using the online form - we do not accept applications via email.

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