Sr. Telecom Administrator

We are an American luxury brand known for beautiful, timeless pieces and rich storytelling that evokes optimism and joy. Tory is a fashion designer who draws inspiration from her parents' effortless style, the worlds of travel, art and interiors, and women globally. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, underpinning the design philosophy and company culture, and driving the work of the Tory Burch Foundation.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!

Life @ToryBurch is Special Because:

When you join us, you're joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.

• Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• We have the best team in the world and believe in paying competitively and rewarding for high performance.
• Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive sample sales.
• We are invested in your professional growth - you'll have access to free executive coaching on-demand.
• We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

This Role is Tailor-Made for You Because:
You are eager to put your learnings into action working with Tory Burch end users, the Network team, the Helpdesk and other Infrastructure teams to ensure the quality and efficiency of all Telecom voice and data networks. You aspire to be the technical expert for complex projects related to Telecom system applications ranging from Microsoft Teams, conference room systems, digital signage and more. You are a resourceful hard-worker, with solid knowledge of Microsoft Teams, PolyCom Video and Voice Endpoints, or similar applications. You are also a quick learner and a strong team player with excellent written and verbal communication skills as well as professional and collegial interpersonal skills. You are also very organized with great time management skills, enabling you to juggle multiple responsibilities and competing priorities effectively.
A sense of humor is a plus!

A Day in the Life:

The typical day is... atypical. You might be troubleshooting telecommunications services, equipment and wireless devices effectively and efficiently to minimize downtime and disruption of services. You might be assisting with developing and documenting Telecom policies and procedures; providing escalation support for retail stores voice solution - AT&T Office@Hand; configuring and providing support for Microsoft Office 365 Teams; updating firmware on Telecom devices and/or conference room and audio-visual equipment. You could also be handling content deployment of digital signage using Appspace content management application or configuring Chrome Boxes for Digital Signage. You may also be the escalation contact for New Store Openings and Store Relocation processes as well as for the Helpdesk team regarding Telecom related issues. You will also get to work on creating the quarterly metric reports for Operations and liaise with Telecommunication vendors as needed. The consistent thread is that every day will bring new challenges and you'll be working with an amazing team of women and men who share your passion for excellence.

To Land This Role:

• B.A. in Telecommunications, Computer Science or commensurate work experience
• A keen interest in telecommunications
• Working knowledge of Microsoft Teams, PolyCom Video and Voice Endpoints
• Intermediate user of Microsoft Office (primarily Word, Excel, PowerPoint)
• A self-starter who takes initiative and works effectively both independently and as a member of a cross functional team.

Why You'll Want to Join Our Team:
Our Technology team has a clear mission: use technology to enable the business to operate efficiently while driving growth and profitability. We envision, we strategize, we engineer, we design, we build, we test, we support, and we serve. Our tools and systems impact every customer and every member of our team every day and our role is to make each engagement seamless and rewarding. As we build our in-house engineering teams, we are focused on further modernizing our platforms, leveraging our data analytics capabilities and creating a transformational customer experience. Come join us!

How We Work Together

• Adaptable - We change before we have to
• Entrepreneurial - We own it
• Collaborative - There's no "I" in Tory
• Client & Brand Focused - We put ourselves in Tory's shoes
• Live the Values - We show up for each other
• Functional Expertise - We're constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com .