Customer Care Specialist for our Spanish Market (all genders)

Recruiter
Zalando
Location
Berlin
Posted
05 Oct 2022
Closes
19 Oct 2022
Ref
4611448
Function
Customer Service
Level
Manager
THE ROLE & THE TEAM
As Customer Service Specialist (all genders) for our Spanish Market you are responsible for our Spanish-speaking customers. You'll handle inquiries via telephone, email, and chat about a delivery, returns, payments, and a lot more!

INCLUSIVE BY DESIGN
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
WHY YOU SHOULD BE INTERESTED...
  • Deliver calm and smart decisions in high-pressured situations while paying attention to detail
  • Define and solve our Spanish customers queries in a timely manner
  • Develop great customer relations by exceeding expectations as the face of Zalando and ensure the best possible customer service
  • Think fast and work proactively to master our dynamic and fast-paced environment
WE'D LOVE TO MEET YOU IF...
  • Regardless of your background, you are customer focused and passionate about excellent customer service, ideally you have worked in a customer care specialist role before or you have gained first experience with customers
  • You are Focused even under pressure, you take the right conclusion from our customer's feedback and actively support the improvement of our customer service. You know your way around a computer
  • You can empathize with the needs of the client and you're able to find creative, suitable solutions for our customers
  • You possess excellent knowledge of Spanish, in written and spoken form and furthermore you have strong communication skills in English


BENEFITS
Career Development
  • Learn and develop through our extensive Zalando training platform
  • Support from an international team of experts; mentoring and professional development opportunities

Wellbeing
  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per year

Flexibility
  • Fixed working hours between Mo-Fr 9 am - 9 pm and on Saturday 9.30 am - 6 pm, you will work on 5 days a week between Mo-Sa with weekly shift changes
  • Relocation assistance available - subject to prior agreement
  • Hybrid working model with 60% remote per week
  • Opportunity to work from abroad for 30 (working) days per year

Financial
  • Access to the employee shares program
  • 40% shopping discount on fashion & beauty products shipped and sold by Zalando, and 30% discount on Zalando Lounge

Family
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year


ABOUT ZALANDO
It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 48 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values: https://jobs.zalando.com/en/our-founding-mindset

do.More - our sustainability strategy: https://corporate.zalando.com/en/sustainability

Follow us on Instagram: instagram.com/insidezalando

Please note that all applications must be completed using the online form - we do not accept applications via email.

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