Visual Merchandising Production Manager

New York, United States
05 Oct 2022
06 Oct 2022

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.


A key role within the America's Visual Merchandising team, the VM Production Manager is responsible for d elivering world-class, brand-enhancing windows, instore touchpoints and other creative brand moments in the Americas region. The candidate is required to possess strong interpersonal skills and bring creativity, organization as well as a solution orientated approach to the department. They must be able to work independently (supported by a VM Production Coordinator) while understanding the full strategic vision of the brand, displaying agility and flexibility to achieve results, and have the ability to think creatively and innovatively in a fast-paced environment.

  • Partner closely with Head Office in London to coordinate, produce and install all visual creative projects (windows, touchpoints, pop ups etc) in 73 retail locations across Canada, USA, Brazil and Mexico.
  • Manage one direct report (VM Production Coordinator) through regular coaching and development. Manage freelance support when appropriate.
  • Track the America's windows and creative budget: Ensure VM Production Coordinator's submission of PO requests, negotiate with suppliers, help to forecast budget by scheme/by window for the year and supply up to date fiscal information to Finance and Central HO.
  • Manage the selection, production and installation of other creative projects e.g: graphics, vinyls, props etc.
  • Support creation of window layouts based on creative guidelines from Central HO to produce high quality window schemes in the most cost efficient manner.
  • Oversee the creative production process in all 4 countries: communicating creative briefs, working with vendors by quickly communicating updates, negotiating prices, and ensuring PO process is followed.
  • Liaise with multiple external vendors: Identifying and sourcing props, materials, hardware etc, and build a database of quality suppliers and manufacturers.
  • Support and develop the field VM team by p roviding regular feedback and hands-on assistance with window installations to help refine the processes and upskill the teams.
  • Facilitate post project reviews to identify improvements in procedure, successes and failures and potential cost savings.
  • Oversee the VM Production Coordinator responsibilities including the c reation of window guideline packs to communicate to the region, including layouts, install details and other helpful tips as well as coordination of creative calendar for installations within the region, including shipping and production of window displays, pop ups and other ad hoc moments.
  • Liaise closely with various cross functional partners (Architecture, Facilities, Events, etc.)

  • Strong design background demonstrating detailed knowledge of display processes and technical disciplines, with a minimum of 5 years working within a similar role.
  • Strong communication and presentation skills with a passion for innovation, creativity and perfection.
  • Ability to manage and deliver large scale projects installing over a large number of locations at the same time.
  • Immaculate attention to detail and strong organizational skills.
  • Excellent computer skills including Adobe CS, Photoshop, PowerPoint, Excel, Word, etc.
  • Experience in a 3d modeling, program such as Rhino Sketch Up, Cinema 4d.
  • Experience of working in fashion, retail or art environments.
  • Expert understanding of production techniques both 2D and 3D.
  • Ability to travel internationally.
  • Ability to lift 50lbs.
  • Knowledge of Ariba/SAP.

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