IT Support Engineer

Do you have experience in an IT support role and do you feel comfortable working in a dynamic (retail) environment? Do you have strong communication skills and are you passionate about delivering the best service to help all your colleagues? We are looking for a US-based, all-round IT Support Engineer to act as the 1st line of contact for our US and Canada based operations. You will be a part of the Global IT team based in the Netherlands.

We are looking for a proactive person to support our end user and store staff who is capable of solving 90% of the problems without escalation. We are looking for someone who has knowledge of relevant technologies and perfectly understands the needs of our store and office personnel.

Job responsibilities:

• Provide support to and communicate with the local US & Canadian teams as well as the Global IT team based in the Netherlands;
• Act as the first point of escalation on identified issues and resolutions during office/store opening hours;
• Resolve day-to-day issues with regard to hardware, network, and software in the Scotch & Soda offices and stores;
• Remotely guide and manage 3 rd party support teams throughout the US & Canada;
• Install, configure, and maintain laptops and other IT equipment on-site and remotely;
• For incidents you are not able to solve yourself, gather all relevant information prior to escalating to the global IT team in the Netherlands;
• Actively take part in the Global IT team and point out recurring problems, trends, and improvement suggestions;
• Work on global Scotch & Soda IT tasks when possible or needed outside of regional office hours ("Follow the Sun” support model);

Our ideal candidate

• Self starter and motivated
• College graduate in IT or similar education
• Minimum of 3 to 5 years of work experience in a similar IT role
• The ability to multi-task and set priorities in a dynamic and fast environment

Technical knowledge required:

• Microsoft Windows Operating system
• Apple Mac Operating System
• Microsoft Office 365 suite
• Basic network knowledge (Nice to have: CCNA certification)
• Experience with Point of Sale systems & Store automation

Lots to love:

• Salary from 65k per year
• 401k for all employees after 1 year of employment
• Health benefits such as dental and FSA

About Scotch & Soda

Born in Amsterdam, Scotch & Soda celebrates the free spirit of its birth city. Endlessly optimistic, we champion individuality, authenticity and the power of self-expression to create the unique - an attitude reflected in our designs. The Scotch & Soda collections include menswear, womenswear, kidswear, denim, eyewear, fragrances, and accessories, occupying a unique space in today's fashion landscape. Globally, we're expanding, with stores in major cities in Europe, North America, Asia, the Middle East, Africa and Australia - and we'd love for you to be part of the journey.

Application process

Phone call with the recruiter

One of our recruiters will review your application and get in contact with you if there's a match

First interview



Upon a successful phone screening, we will invite you for an interview

Short assignment or second interview

Depending on the role, we will ask you to complete a short assignment or invite you for the second interview.

Offer



You will receive an offer as soon as we make a selection - good luck!