Store Manager - Department Store

STORE MANAGER

STORE MANAGER - ZEGNA [LONDON]
At Ermenegildo Zegna the talents and passion of our people are the pillars of our success. Which is why we're looking for an impressive Store Manager in LONDON to contribute to our proud legacy and help shape our vibrant future.

What makes you, makes Zegna

The legacy of Zegna would not exist if it weren't for the unique skills of every person on our team; the makers, masters, designers and doers. Everyone contributes.

As a Store Manager, you will become a Zegna ambassador, responsible for achieving store busines objectives by promoting the values and ambitions of our brand.

This role is about unlocking your leadership and management skills: guiding a team of talented retail professionals, whilst delighting and building enduring relationships with Zegna clients and ensuring the store accurately represents the integrity and quality of our brand.

What makes up your day
Step into a hands-on, minds-on work environment where every challenge and opportunity helps you realise your full potential.

In this role you will:

• Drive sales performance to consistently achieve sales budget and ensure store profitability.
• Analyze external market trends and store results to formulate business plans and new ideas to develop product category and Made-to-Measure growth.
• Drive team performance, through goal setting, performance recognition and acting as a sales leader by ensuring the Selling Flow is consistently executed and up and cross selling skills are mastered.
• Ensure the highest level of customer experience, creating a welcoming environment and acting as a role model, using storytelling to create an emotional connection for customers with the brand and to promote brand loyalty.
• Attract and recruit the best profiles through networking and market scouting. Facilitate onboarding for all new employees.
• Lead, inspire, inform and motivate your team, nurturing a positive and dynamic internal environment.
• Coach your team with ongoing feedback and guide their training and development.
• Partner with local merchandising teams to identify best performing products and collections as well as to manage stock consolidation and transfers.
• Meet store operating budget and monitor store expenses.
• Ensure effective day-to-day operations, guided by the strategy and leadership of the Area Managers.
• Implement effective solutions for all employees' relations issues in collaboration with HR and the Area Retail Manager.

What makes you, makes our team

When you join Zegna, you join a team, working together to shape the future of our company.

For this role, we're looking for someone who:

• Displays naturally dynamic and inspiring leadership skills.
• Has a love for business and is entrepreneurially-minded.
• Is performance-driven and goal-oriented.
• Demonstrates sensitivity, kindness, and an intuitive sense of hospitality.
• Is a people-person with strong customer-relation skills.
• Has at least 7 years of experience in the hospitality or luxury industry.

What makes you, makes our legacy

Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910. With a vision to ethically create the world's finest textiles, Zegna has since expanded to ready-to-wear, becoming one of Italy's most successful family companies and a global luxury lifestyle brand.

Through our vertically-integrated, sheep to shop approach, we strive to create exceptional products without compromising quality of life for future generations. With over 500 stores and 6,500 employees worldwide, our success is inspired by our founder's pioneering spirit and shaped by the expertise and integrity of every individual at Zegna.