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Customer Service Representative English and French Speaking - CDD (F/M/D)

Vestiaire Collective
Closing date
13 Feb 2023

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Customer Service

Job Details

Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.

We currently have a diverse global team of 800 employees representing more than 50 nationalities. Our values are community, activism, transparency, dedication and greatness. We are proud to be a BCorp.

Vestiaire Collective is looking for a French and English Speaking Customer Service Representative to join our team in Paris.

6-month fixed term contract

About the role

Customer Service quality is one of Vestiaire Collective's priorities that will resonate with you, making you an attentive, empathetic, caring, friendly and helpful team member, who supports external clients via email and sometimes phone, as well as being an asset to the internal colleagues.

Always aiming to deliver outstanding support to our community and going above and beyond in your day-to-day duties. You will be in charge of highly sensitive or viral customer complaints.

What you'll be doing
  • Answering requests and complaints from customers and prospects of Vestiaire Collective, mainly by email and chat but sometimes over the phone.
  • Going the extra mile to find creative solutions to accommodate customer requests and queries.
  • Understanding the issues and needs of our customers, troubleshooting, negotiating and providing information and solutions to customers and doing so with the highest standards of professional customer care.
  • Communicating effectively and efficiently with all of our users who are seeking your help or advice.
  • Bringing ideas and initiatives to enhance our Customer Service processes, tools and organisation.

Who you are
  • At least two years of successful experience in Customer Service.
  • Perfect command of written and spoken French & English. A third language is a plus.
  • Passionate about the world of fashion and luxury, you understand the customer requirements of the sector.
  • A strong level of ownership for your personal success in reaching your targets on a daily basis.
  • You enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time.
  • Excellent communication and interpersonal skills, sense of service and teamwork.
  • Flexibility, reactivity and ability to adapt your work to peaks in activity.
  • Rigor and organizational skills.

What we offer
  • A meaningful job with an impact on the way people consume fashion and promote sustainability
  • The possibility to work remotely 50% of your time
  • The opportunity to do career defining work in a fast growing French-born scale up
  • The possibility to work as part of a global diverse team with more than 50 nationalities
  • 2 days to help Project - reinforcing your activist journey and volunteer for an association
  • Significant investment in your learning and growth
  • Competitive compensation and benefits package

Role details
  • Fixed-term contract of 6 months
  • Monday to Friday, full time role 9AM to 5PM or 10AM to 6PM

Vestiaire Collective is an equal opportunities employer


Vestiaire Collective is the leading global app for desirable pre-loved fashion. 

It is dedicated to transforming the fashion industry for a more sustainable future by promoting the circular fashion movement as an alternative to overconsumption and the wasteful practices of the fast fashion industry. It provides its fashion activist community with inspiration, tools and features to lead the change as they sell and buy unique pre-loved pieces from each other's wardrobes. The platform is unique thanks to its highly engaged activist community and its rare, desirable inventory of over 2 million items that includes 120,000 new listings every week. 

Launched in Paris in 2009, Vestiaire Collective has offices in Paris, New York and Hong Kong and a tech hub in Berlin. Find out more by downloading the app, visiting and following @vestiaireco on Instagram.

Company info
255 boulevard Pereire

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