Assistant Manager, Digital Selling

Recruiter
Neiman Marcus
Location
Irving, Texas, United States
Posted
19 Oct 2022
Closes
09 Jan 2023
Ref
23641
Function
Ecommerce
Level
Manager
NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

Summary Statement:

The Assistant Manager, Digital Selling Experience plays a critical role within the Digital Selling Experience pyramid by performing daily operational, analytical, and administrative tasks for the team. This position will report and work closely with the Director of Digital Selling and additional partners to support a winning team and drive a seamless digital customer experience. The Assistant Manager is a highly collaborative, expert communicator and who can manage multiple, competing projects and thrives in a fast-paced, rapidly evolving environment, all while being a steward of Neiman Marcus.

Responsibilities & Duties

  • Owns all tasks given by Director, Digital Selling to support the digital styling team with administrative and operational duties such as data pulls, building analytical reports, managing large excel data files and other ad hoc requests.
  • Completes ad hoc reporting pulls via NM system databases and expertly uses excel tools and formulas to build complex tables (i.e., pivot)
  • Demonstrates autonomy and some level of independence in drawing conclusions, providing recommended actions to Director and other functional partners as it relates to, but not limited to, sales and business trend and insights on SA Match and NMVIP performance and KPI's.
  • Updates sales reporting and owns reporting for key initiatives
  • Demonstrates operational skills including, but not limited to keeping track of daily reports, maintaining master lists, updating team databases, email communication to team
  • Provides feedback to supervisor on how initiatives are progressing through metrics, KPIS and trends
  • Supports daily team operations through communication and completion of daily tasks
  • Models the ability to multi-task and prioritize day-to-day business needs
  • Maintains an organized and efficient work environment
  • Drives the use of technology and other tools to support team and customer experience
  • Troubleshoot all technical issues for team (i.e., account access)
  • Assists styling team in processing orders and resolving back-end customer issues using order management system, as needed
  • Presents updates on digital team calls and supports the team with organizational efforts
  • Takes on ad hoc requests from various managers with the digital selling organization
  • Partners with others to support the business needs, as needed


Qualifications
  • 1-2 years of relevant experience, luxury retail fashion experience preferred
  • College degree preferred
  • Excellent oral and written communication skills
  • Strong attention to detail and follow-up
  • Ability to work autonomously
  • Motivated and results driven, excited by digital and eager to make an impact
  • Excellent organizational skills with the ability to manage multiple projects with competing demands for resources
  • Strong affinity for digital environments and technical acuity
  • Proficiency with MS Office product suite; advanced proficiency with Excel preferred
  • "Win together" mentality
  • Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays


Competencies

Passion for People
  • Collaborates with coworkers by exhibiting positivity, resourcefulness, and qualities of a team player
  • Effectively communicates both verbally and non-verbally with others
  • Inspires trust and dependability
  • Supports daily department operations


Passion for Business
  • Demonstrates perseverance and resilience when faced with business challenges or opportunities
  • Understands how individual work contributes to general department and company goals
  • Prioritizes tasks and uses effective time management practices to meet established deadlines
  • Completes work in an accurate and organized way
  • Seeks out and tries new ideas and solutions developed by others
  • Exhibits flexibility and remains calm in a changing environment


Passion for Personal Growth
  • Continuously builds skills and knowledge through training, coaching, and career experiences
  • Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
  • Conveys energy and enthusiasm for NMG and personal work
  • Adapts personal approach in response to diverse situations and people
  • Responds to unexpected changes in work environment with creativity and resilience
  • Establishes and upholds high personal standards for individual work and environment
  • Maintains a customer-centric mentality versus a solely store-centric one

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