E-commerce Support Engineer

Scotch & Soda
Amsterdam, Netherlands
20 Oct 2022
06 Jan 2023
Full Time
We are looking for an E-commerce support engineer in Unified Commerce to join our ambitious IT team in Hoofddorp / Amsterdam to contribute to the growth of our company. Do you have a technical background and do you want to work for a brand that takes their online/digital retail experience to the next level? Do you have a good personality and a passion to help customers? This job role is the ideal mix between retail and E-commerce

What will you do?

Your main focus is to support the Scotch & Soda E-commerce and Unified Commerce Scrum teams, as well as the Scotch stores with all the technical aspects of E-commerce support platform and processes. As part of the technical heart of the company, you will work with a high-end technical ecosystem that supports the global business.

  • SAAS-based platforms;
  • Writing technical documentation and workflow;
  • Development tools such as bug tracking and source code control.
  • Independent and proactive work attitude;
  • Technical attitude and skills;
  • Good at solving problems, with a hands-on mentality;
  • Flexible attitude and good communication skills;
  • Excellent knowledge of the English language, both spoken and written.
  • Understanding the basic processes and procedures for online shopping
  • Positive, solution seeker who can multitask.
  • Good communication skills and feels comfortable on the phone with customers.
  • Computer proficient with the ability to learn customer service software applications.
  • Strong attention to detail and accuracy
  • Someone with a strong interest in working in an E-commerce environment, and wants to have the opportunity to gain more exposure and grow in this field (maybe graduates)

Technical skills

  • Salesforce, Apple, Devops, debugging
  • E-commerce
  • Salesforce

Skills to be successful:

  • Good understanding of IT (Retail) processes
  • Skill in communicating technical knowledge to stakeholders and translating needs from engineering to implementation.
  • Ability to build full bottom-up infrastructure plans on a technical level, with the help of IT-Retail manager
  • Possibility to build technical setup / infrastructure, with the help of IT-Retail manager

Growth process
  • Ability to build range plans on your own
  • Being able to build technical setup/infrastructure independently
  • Perfect understanding of trends, market needs and the infrastructure process, and the ability to guide juniors in this process
  • Perfect skill in stakeholder management, stimulating collaboration and communicating about the infrastructure

Application process

Phone call with the recruiter

One of our recruiters will review your application and get in contact with you if there's a match

First interview

Upon a successful phone screening, we will invite you for an interview

Short assignment or second interview

Depending on the role, we will ask you to complete a short assignment or invite you for the second interview.


You will receive an offer as soon as we make a selection - good luck!

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