Director, Product Management

Recruiter
Fashion Nova
Location
Los Angeles, California
Posted
20 Oct 2022
Closes
03 Jan 2023
Ref
4108798
Function
Technology
ABOUT US

Fashion Nova is an inclusive fashion-forward and trend-driven apparel and lifestyle brand that celebrates all dimensions of confidence. We use our platform to spread positivity with brands for women, men, curve, luxe, sport, swim, beauty, and kids. We are obsessed with creating the best experience available for our customers and employees.

Fashion Nova was built on the backbone of individuality and inclusiveness. Our brands are worn and celebrated worldwide by customers, celebrities, and influencers because of our uniquely creative and talented employees.

ROLE OVERVIEW

The Director of Product Management will lead a high-impact, high-visibility product strategy across the Fashion Nova website and mobile app. You will partner with our Influencer, Studio, Marketing, and Buying|Merchandising teams and will build your team to drive product design and execution for our hyper growth, fast-fashion brand, focused on customer experience. You will also have the opportunity to deliver technology solutions that align to our strategies, while enabling efficiency, scalability, and promoting cross-company collaborative innovation.

RESPONSIBILITIES
  • Accountable for defining and leading the consumer product experience (WEBSITE & APP) and internal product strategy, vision, & feature roadmaps|timeline by leveraging data collected via KPIs and experiments, and leading transformation across the organization
  • Drive the execution for all stages of the product life cycle, including post-launch iteration
  • Build, mentor, and lead a team of Product Managers and UI|UX Designers to deliver against the ambitious product portfolio of services and projects for Fashion Nova and our customers
  • Build and manage strategic partnerships with vendors, technical peers, and executive-level relationships
  • Collaborate with Engineering, Data, Marketing, Merchandising, and others on development and release of products and features
  • Deep online analysis into emerging trends, actionable-insights, and recommendations for new business opportunities online
  • Assist Global markets with analysis/consolidation of CRM campaigns using reporting tools to measure success and ROI
  • Succinctly and clearly summarize & communicate results|learnings to optimize future campaigns
  • Monitor and regularly issue CRM|Analytic Dashboards and reporting
  • Gather key online data, interpret data into key insights and make actionable recommendations to drive customer conversion, retention, and acquisition
  • Once insights and opportunities are identified, create project plans in coordination with eCommerce leads, link financial or business impact, prioritize and own execution of plans
  • Identify ongoing roadblocks in customer conversion, retention, or customer satisfaction, provide improvement recommendations that support the Company's strategic roadmap of customer cultivation
  • Create presentations|data analysis|CRM Dashboards for senior management which clearly communicate insights, actions, project statuses and deliverables
  • Serve as main point of contact and data expert for the Company regarding customer data related to brand strategy, innovation, and key campaigns
  • Partner with corporate marketing team to track customer behavior and lifecycle with the brand; use learnings to develop communication strategies to maximize engagement and loyalty
  • Use CMS dashboard to draw insight into Fashion Nova data: cross channel purchase patterns, SKU purchasing preference, geographical analysis, etcetera
  • Use campaign history and other consumer insight to create appropriate segments for targeting and analysis
  • Plan and implement a comprehensive global consumer calendar to orchestrate all planned CRM programs and activities
  • Place our Fashion Nova customers first

ROLE REQUIREMENTS
  • Eight plus years of Product Management experience, preferably in eCommerce
  • Envision innovative digital products to market from a consumer-driven perspective
  • Experience with user-driven product design and data-driven product refinement
  • Experience attracting, building, and developing successful Product team(s)
  • Experience managing a portfolio of services, including large-scale enterprise applications
  • Direct experience with eCommerce platforms, conversion rate optimization, user research, A|B testing, web and native mobile application environments, and data analytics
  • Experience with agile software development and managing full SDLC
  • Curiosity and drive to continuously learn and stay current with new technologies
  • Ability to lead technology transformation across large groups of stakeholders at all levels, from end-users to senior leaders
  • BS or MS in Computer Science, Engineering, preferred, MBA a plus, or equivalent work experience
  • English, additional language(s) an advantage
  • Schedule of this position: Monday - Friday | Core business hours | Onsite

BENEFITS
  • Formalized career paths
  • Flat management platform
  • Manager Training Academy
  • Creative Development Internship Program
  • Fashion Nova Cares Program
  • Flexible Paid Time Off (PTO)
  • Medical, Dental and Vision Coverage
  • 401k match, with immediate vesting upon eligibility
  • Stocked kitchens with gratis snacks and drinks
  • Weekly catered lunches
  • Summer Fridays at Headquarters
  • Team bonding events and programs
  • Employee discounts

Fashion Nova, LLC, and subsidiaries thereof, is an Equal Opportunity Employer. We are steadfast in our commitment to equal employment opportunities and pledge that these objectives are reflected in all aspects of our daily operations. We will continue to recruit, hire, train, and advance in employment qualified individuals in all job titles without regard to race, color, national origin, gender, sexual orientation, gender identity, religion, age, status as a protected veteran, criminal history, or status as an individual with a disability; and shall not discriminate against any individual, any such characteristic, nor any other classification protected by local, state and|or federal law.