Reporting to the Executive Director for Online Learning and Academic Technologies, the Learning Management System Administrator maintains the Learning Management System (LMS) and provides support to faculty and students using the system for online and face-to-face course content delivery. In order to provide support, the Learning Management Administrator must be detail oriented, and solve problems collaboratively with other college units and offices.
Respond to Faculty emails and phone requests regarding but not limited to such issues as:
- Enrolled student not showing on the course roster
- Students who can't access courses
- Students not receiving instructor's emails
- Requests to add faculty and guests to courses for collaboration
- Create practice courses
- Create merged courses
- Create groups and enroll members
- Copy materials into new courses
- Provide basic information - how to open course, how to email, how to copy materials
- Respond to inquiries about Concourse, FIT's digital syllabus and how to integrate it with the LMS
Respond to student emails and phone requests regarding but not limited to:
- The student's inability to access the course
- The student's inability to send email to the instructor through the LMS
Manage courses in the Learning Management System:
- Create and run term codes that create course shells
- Post announcements about system maintenance downtimes, holiday or emergency closings
- Open online and seminar courses
- Accounts: create, edit and update (update status from student to faculty; pre-college to college student), remove old accounts. Investigate problems with accounts, i.e., incorrect spelling of name, invalid id number.
- Courses: create, edit (add instructor who is taking over a course; remove previously assigned instructor), archive and remove old courses.
- Identify problems such as duplicate user accounts and delete an old account as necessary.
- Collaborate with other stakeholders across the college (IT, department chairs, etc.) on matters concerning the LMS and integrated systems such as Concourse or Voicethread. For example, let IT know when term codes are run in the LMS so that IT can manage the Concourse side.
- Maintain LMS Web-enhanced user email listing (faculty who use the LMS for Web-enhanced face-to-face courses).
- Send reminders to faculty about archiving their courses
- Review daily SIS Logs and OPEN SUNY reports
- Attend weekly meetings with the Online Learning team to discuss any issues or updates re. the LMS
- Work with IT as needed to test systems that impact the LMS (e.g. latest Hyperion upgrades)
- Attend monthly phone meetings with SUNYOnline, the host of the LMS, re. LMS issues.
- Verify requests to remove faculty from courses, which requires investigation in Banner, the college student information system.
- Attend training sessions on new LMS, Brightspace, in order to learn the system and functions from the Admin role.
- Keep the Online Learning and Academic Technologies team updated on the admin-related functionality.
The preceding description is not designed to be a complete list of all duties and responsibilities required of the position; other duties may be assigned consistent with the classification of the position.Requirements:
- High School diploma and 2-4 years of appropriate business experience required.
- Experience using or managing learning management systems (ex. Blackboard, Canvas, Brightspace system environments) at any academic level (K12 - higher education).
Knowledge, Skills and Abilities:
- Prior experience with LMS for distance learning courses and programs.
- Strong customer service and problem solving skills.
- Ability to solve practical problems and follow-up with students and faculty in a courteous and timely manner.
- Oversee the performance of the LMS; work as the liaison between program managers and technical support staff including the SUNY help desk.
- Bachelor's degree in a field such as Instructional Design, Computer Science, IT systems, or technical support fields preferred.
- Prior experience as an administrator in the Brightspace/D2L environment.
Read Comprehend- Constant; Perform Calculations- Occasional; Communicate Orally- Frequent; Reason & Analyze- Frequent; Write- Frequent
The position is on campus, primarily in an office or lab environment.
Sit- Constant; Stand- Occasional; Bend- Occasional; Walk- Occasional; Climb- N/A; Pull- Occasional; Push- Occasional; Lift Additional Information:
Days/Hours: M-F, in person (25 hours per week); work schedule subject to change based on needs of the department.
Job Title: Resources Assistant per Collective Bargaining Agreement (CBA)
Salary Schedule 88
Hiring Rate: $26.83 per hour
Employee Holiday and Work Schedule
Review of applications will begin immediately until the position is filled.
Successful completion of a background check is required for appointment to this position once an offer has been made. Application Instructions:
In order to be considered for this position, you must apply online and attach the following documents; http://fitnyc.interviewexchange.com:
- Cover letter
- A list of three references with telephone numbers and email addresses
Returning Applicants- Login to your FITNYC Careers Account to check your completed application.
Please note that due to the high volume of applications we receive, we are unable to contact each applicant individually regarding his or her application status.
For more information about FIT, please visit FIT's website at: http://www.fitnyc.edu .
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at firstname.lastname@example.org. EEO/ Affirmative Action Statement
FIT is firmly committed to creating an environment that will attract and retain people of diverse racial and cultural backgrounds. By providing a learning and working environment that encourages, utilizes, respects, and appreciates the full expression of every individual's ability, the FIT community fosters its mission and grows because of its rich, pluralistic experience. FIT is committed to prohibiting discrimination, whether based on race, color, national origin, sex, gender, gender identity, religion, ethnic background, age, disability, marital status, sexual orientation, military service status, genetic information, pregnancy, familial status, citizenship status (except as required to comply with law), or any other criterion prohibited by applicable federal, state, or local laws. FIT is committed to providing equal opportunity in employment, including the opportunity for upward mobility for all qualified individuals. Applications from minorities, women, veterans, and persons with disabilities are encouraged. Inquiries regarding FIT's non-discrimination policies may be directed to the Affirmative Action Officer/Title IX Coordinator, 212.217.3360, email@example.com.
The Fashion Institute of Technology is an Equal Opportunity/Affirmative Action Employer and is strongly and actively committed to diversity within the community.About Fashion Institute of Technology:
The Fashion Institute of Technology (FIT), an internationally renowned college of art and design, business and technology, of the State University of New York, invites applications for a Learning Management System Administrator in the Online Learning and Academic Technologies Department.
The Fashion Institute of Technology, a part of the State University of New York, has been a leader in career education in art, design, business, and technology for nearly 70 years. With a curriculum that provides a singular blend of hands-on, practical experience, classroom study, and a firm grounding in the liberal arts, FIT offers a wide range of outstanding programs that are relevant to today's rapidly changing industries. Internationally renowned, FIT draws on its New York City location to provide a vibrant, creative community in which to learn. The college offers more than 45 majors and grants AAS, BFA, BS, MA, MFA, and MPS degrees, preparing students for professional success and leadership in the global marketplace.
With close ties to industry, FIT draws faculty from the city's art, business, and design elite, and from the rich academic community of the region. The college continually seeks creative faculty members who are passionate about their field and demonstrate exceptional professional capability in the core competencies of instruction design, learning enrichment, globalism, and use of technology, as well as mastery of established and emerging industry practices.