Client Relations Partner

Client Relations Partner

A newly created opportunity for a Client Relations Partner to join the team at FFORME. The Client Experience Executive is a hybrid role with responsibility for event planning and execution, and directly supports the Head of Client Relations and Experience in developing and leveraging client engagement to elevate the brand in key markets with the sole focus of customer retention and acquisition within the HNW global set.

Main Objectives and Responsibilities:

Build strong relationships with our newly acquired clients, to ensure they enjoy a first-class experience and feel part of the FFORME family.

Follow the customer touch point journey with existing and potential customers

Work closely and support Customer Care inquiries.

Proactively identify opportunities to drive brand awareness, sales, and customer experience and take initiative to research potential individual clients to target.

Support internal teams (Marketing, PR, Ops, etc.) at the early stages of any project/activity. You will be responsible to brief the relevant parties, ensuring the smoothest communication, as well as coordinating any logistics.

Client Engagement Activations:

As Client Relations Partner you will be involved in the initial stages of discussions regarding client engagement activities, you will be responsible to brief the relevant parties, as well as coordinating any logistics, including:

Be hands-on with the organizing and set up of customer events (online & offline).

You will be expected to actively network at events representing the business, proactively identifying opportunities to meet potential customers through relevant industries and social events.

Support in implementing the activity calendar to target key VIP individuals in strategic markets as well as create opportunities and positive experiences for our customers.

Providing general administrative support to the team.

Experience

At least 3 years of working experience within a luxury retail world in a customer-facing or/and events position within a fast-paced and dynamic business environment.

Understanding of the global luxury consumer.

Must have exceptional organization and communication skills: this is especially important when communicating and tailoring messages in relation to our main audience, our customers.

Numerate with strong computer literacy.

Travel is requested for this role.