Vice President - West Region - Stores

Recruiter
Neiman Marcus
Location
Beverly Hills, California, United States
Posted
25 Oct 2022
Closes
02 Jan 2023
Ref
23706
Function
Retail
NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

PEOPLE

Build and develop a high performing team of executive level leaders
  • Holds self and senior leaders accountable for improving team engagement by identifying gaps/opportunities and taking action to quickly resolve any relevant issues thru coaching or performance management
  • Identifies, develops, retains and promotes key talent, and ensures critical positions have talent prepared and available (internal and external) for those positions up to 5 years into the future
  • Support the company's focus on diversity, equity, and inclusion to ensure a sense of belonging across the organization incorporating into business and strategic initiatives

Develop and drive a central vision with consistent communication
  • Take ownership in the development of a central leadership and operating vision with other regional peers, connecting individual effort to the company's vision and goals
  • Prioritizes opportunities against strategic objectives, and communicates clear strategic priorities to the organization
  • Leads and facilitates cross-functional communication across stores within the region and with regional functional partners to optimize collaborative efforts; communicating goals and expectations frequently and clearly

Be a change leader
  • Identifies best practices for all regions to scale and work with respective peers, corporate and regional team members to develop pilots and change development programs for rollouts
  • Serves as change leader for region and brand to ensure accountability in swift adoption of strategic initiatives


BUSINESS OWNERSHIP

Deliver profitable and sustainable growth for the region
  • Strategically plans and drives the achievement of maximum sales growth and profitability goals for the region
  • Establishes goals and expectation for the regional team in alignment with company objectives and supports leaders in achieving them with measurable results
  • Manages the region's payroll, staffing and operational expenses effectively
  • Analyzes business potential and partners with merchandising, finance and store planning partners to create vision and strategy for store renovation and improvement projects (inclusive of profitability and ROI analyses)


Take business analyses and turn them into insights for action
  • Continuously analyzes key KPIs and customer data to develop an understanding of internal / external customer behavior, trends, data and preferences, adjusting processes, service and merchandising standards accordingly
  • Drives and influences productivity and cost saving opportunities to maximize retail performance and excellence


Engage in strategic regional leadership by leveraging presence and proximity to drive results
  • Determines strategic objectives in close partnership with Regional Teams and sets priorities accordingly
  • Leverage market support structure to deploy resources and support where needed


CUSTOMER ENGAGEMENT

Ensure a consistent and cohesive service experience for customers
  • Fosters synergies within the region to develop a cohesive brand experience for customers
  • Maximize opportunities for customers to engage in multiple store locations and channels
  • Champion teams to break silos and reduce channel conflict in support of placing the customer at the center of all experiences


Develop and grow relationships customers have with our brand
  • Ensure that all stores in the region are focused on establishing, fostering, and growing client relationships leveraging all that store programs and investments have to offer (ie brand experience events, services, restaurants, partnerships)
  • Champion digitally empowered selling via the use of digital tools and selling models; and the growth of digitally enabled team members

Drive growth and retention of top clients
  • Clear understanding and identification of the region's top and most valuable clients; work with teams to build strategic growth plans
  • Focus on retaining and growing relationships with high value /potential clients (especially through local community building)
  • Maximize and optimize usage of private client relationship and personal styling programs


Qualifications
  • 15+ years of related experience, including experience leading multi-store markets at scale
  • Prior retail senior management experience required
  • 4-year degree preferred
  • Experience holding full profit and loss accountability
  • Demonstrated change leadership within team and organization
  • History of leading, motivating, and coaching teams to achieve objectives
  • Proven track record achieving results across multiple businesses
  • Excellent oral and written communication skills
  • Strong attention to detail
  • Experience building effective teams. navigating complex business problems and partners, presenting at the executive level, collaborating with leads across corporate functions, and leading large-scale initiatives
  • Advanced business acumen and analytical skills
  • Advanced proficiency with MS Office Product Suite and other retail systems and technologies
  • Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 20 pounds
  • Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays
  • Travel will be required, avg. is estimated at 50%

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