IT Supervisor, China

Shanghai (CN)
27 Oct 2022
27 Nov 2022
Mainly responsible for providing IT support to AMI
Contract Type
Full Time


Mainly responsible for providing IT support to AMI business in China, continuously optimizing IT operation process to accommodate business growth.



  • Reports to Head of Finance and Operation in Shanghai


RESPONSIBILITIES & TASKS Supporting the daily IT operation in AMI China •    Understanding the business needs from management team and manage IT demand to balance Business and IT objectives

•    Establishing stable and effective partnership with business, able to transfer business requests and needs into IT solution with assistance from group IT team and 3rd parties

•    Providing IT support service to all AMI stores, and AMI users in head offices, investigating all assigned incidents to root cause so that fixes can be developed as appropriate

•    Managing the escalation to outsourcing supporting vendor where appropriate and maintaining management of escalated incidents to ensure timely and satisfactory resolution

•    Drafting and maintaining procedures and documentation

•    Supporting networks and hardware by liaising with group IT team and 3rd party vendors

•    Managing all new stores opening/relocation/closure projects.  Building the processes to provide an on-time delivery and handover to Retail for all IT related systems and tasks


Experience Requirements

  • College degree or above in Computer Science/Information System or related subjects At least 5 years IT related experience in a sizable company, preferably from Retail.

•    Demonstrated experience on building a stable and strong relationship with business functions

•    Familiar with ERP, office hardware, printer, video conference system.

•    Knowledge and experience in office network, router, switch, firewall, VLAN is a plus.

•    Knowledge and experience in Retail system CEGID is a plus.

•    Familiar with company server setup is a plus.

•    Detail oriented, service minded, patient and good interpersonal skills

•    Able to work with structure and plans

•    Trouble shooting skills and fast learning is a MUST.

Mobility/Travel •    Occasionally Travel is required

Language •    Good command of written and spoken in both Mandarin and English.