Digital Site Merchandising Operations Assistant, Kids & Baby, RLE

Ralph Lauren
New York, New York, United States
28 Oct 2022
31 Dec 2022
Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview
The Ralph Lauren Digital Site Merchandising Operations team is looking for an enthusiastic and data-driven individual to join our team of e-commerce professionals focused on building a world-class online customer experience. The successful Site Merchandising Operations Assistant will help optimize's online merchandising by having a detail-oriented approach and a genuine interest in understanding what drives customers to buy. He/she will help make customer-facing decisions about how to merchandise products in the Ralph Lauren assortment and will work cross-functionally with Buying, Studio, Copy and Marketing teams to collaboratively execute product lifecycle management and merchandising improvements on site.

Essential Duties & Responsibilities

* Partner with Buying, Studio and Copy teams to approve product to go live on the website, performing necessary QA checks and troubleshooting where applicable
* Maintain and optimize product attribution for product assortment
* Ensure customer experiences is seamless throughout the funnel by consistently performing a series of checks of product pages, category pages, cross-sells, search keywords, navigational elements and more
* Benchmark competitively to propose recommendations for a best-in-class customer experience on site
* Work cross-functionally to relentlessly maintain solid understanding of brand priorities and ever-changing product assortment to deliver appropriate representation on-site
* Analyze site metrics, customer feedback and other related data to identify opportunities to improve conversion rate and drive revenue growth across product categories

Experience, Skills & Knowledge

* BA with strong academic record
* Relevant e-commerce experience preferred
* Strong Excel skills (Pivot & VLOOKUP) to manipulate big data sets
* Strong communication skills, both written and verbal
* Demonstrated aptitude for technology, including understanding product data flows and e-commerce software
* Positive, "can-do" attitude
* Willingness to be flexible and pivot across multiple tasks and priorities as necessary in fast-paced, corporate environment
* Proactive, taking initiative for needed improvements and problem solving

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