Senior CRM Analyst (m/f/d)

Hugo Boss
Stuttgart, Delaware, Germany
28 Oct 2022
28 Dec 2022
Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!

At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity - because only when we break new ground together can we create something unique. Become part of our team of more than 14.000 employees worldwide and shape your future/drive your future/drive your growth, at HUGO BOSS!

To complete our CRM team we are looking for a Senior CRM Analyst (m/f/d).

What you can expect:

  • Proactive development and advancement of global analysis concepts in the CRM environment, taking into account global and company-relevant requirements
  • Review of all necessary framework conditions for the technical and systemic implementation as well as review of feasibility, timing and business impact
  • Networked, interdisciplinary work across all internal, global and external interfaces. Represent CRM department with respect to any requests for analytical customer metrics
  • Creation of analytical models with the objective of optimizing selections of CRM campaigns in a way that promotes sales. This also includes the creation of business concepts and support for the implementation in IT systems
  • Management of long-term, international analyses as well as KPI-driven projects and tasks of high complexity, including presentation and leadership of project teams
  • Responsibility for the conception and adaptation of customer attributes, customer value models, shopping cart analyses and brand-specific inquiries as well as the creation of individual data analyses according to need and objective in close cooperation with internal interfaces and external partners
  • Participation in decision-making processes by contributing know-how in the area of customer analytics

Your profile:

  • Successfully completed degree in business, business information systems or equivalent qualification
  • Several years of relevant experience as a CRM analyst
  • Knowledge and experience in programming, ideally R, SQL and Microsoft Dynamics CRM knowledge an advantage
  • MS Office, including SAP Analysis for Office (AO), MS Project
  • Knowledge of retail or eCommerce, including a strong customer focus, preferably in the fashion/lifestyle/luxury sector
  • English business fluent
  • Experience in the area of business intelligence, analytics & reporting
  • Self-organization and independence
  • Networked thinking and initiative to think laterally, for new ways and other perspectives in the analysis and preparation of data and the relationship between data
  • Strong analytical and statistical skills and a structured and methodical approach to work
  • Results orientation and reliability in team collaboration

Your benefits:
  • Made for Me: three days in Metzingen and two days working remotely. Our hybrid working model "Threedom of work" is as individual as your personal needs.
  • Today. Tomorrow. Always. Sustainability is one of our key values, and more than just a trend. We are committed to environmental, animal and climate protection, and human rights.
  • Does innovation drive you? Same for us! We have digitized most of our workflows and almost fully automated our logistics centres.
  • Exclusive discounts for shopping and arts: benefit from discounts for family and friends along with free entrance to more than 15 international art museums.
  • High-performing people need a healthy balance. Take advantage of the employee gym, the beach volleyball field or yoga classes on the rooftop terrace.
  • As a fashion company, we value good taste in everything - including food. Welcome to our own restaurant and caf├ę, Times.

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person's authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.

Do you feel it's time for a new challenge at HUGO BOSS? If so, we look forward telling you all about this job opportunity in a personal conversation. Please contact Sabrina Pach (SABRINA_PACH@HUGOBOSS.COM), Human Resources.

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