Head of Product - Search & Personalisation (all genders)

28 Oct 2022
30 Dec 2022
As Head of Product Management for the Search, Browse, and Personalisation team, you will help lead the charge to deliver on the customer promise of a tailored experience on Zalando which helps customers discover fashion products for their individual needs. In your role, you will drive changes to how customers are understood, build out new platforms and capabilities to deliver the right experiences, and ensure the team has the right set of quality data to drive continuous improvements. This includes ML products which understand customer intent and match that to specific customer experiences while browsing Zalando, explicit and implicit data enablement (both gathering and quality evaluation), and platform creation to help collect, manage, and improve how customers are targeted for specific experiences. Together with your team of software engineers, design, and product peers you will be responsible for building out flexible capabilities that help improve discovery for customers based on partner/business needs. This is a pivotal role in the team to help us shift focus to embrace platforming and data quality.
  • Spearhead and strategise: set a clear vision, smart roadmap and ambitious targets, and enable the team to drive towards those.
  • Identify new product opportunities with a customer-centric mindset, select the right solutions to focus on by making business savvy decisions and then move fast to successfully execute on your ideas.
  • Applying repeatable best practice product methodologies in cross-functional teams incorporating working backwards from the customer, problem discovery, defining & designing solutions, and delivering agreed outcomes.
  • Be a mentor to other colleagues by showcasing deep expertise in your domain and acting as a role model for successful product management.
  • Define, implement, monitor data quality controls for org wide data needs
  • Define, implement, improve discovery platforms for Zalando
  • Define, implement, improve capabilities offered to fulfil business/customer needs
  • Product methods & tools: you have a strong track record of envisioning, developing and building successful platform and capability products, ideally in an online service marketplace or e-commerce environment. You are able to contribute to and explain a product strategy for your area.
  • Customer mindset: you have the ability to understand customer needs and turn them into remarkable products. You are experienced in conducting insights with user research and product discovery to provide the voice of the customer, creating the right stories that give our users what they need (and not just what they want). Affinity for fashion, beauty, and care domains and understanding of the industry is a plus.
  • Multiple domains: you have experience in working closely with cross functional teams in Design, Engineering, and Data Science.
  • Data Quality & Big Data: you have experience in handling big data and ensuring top data quality.
  • Platform Services & Multi Partner Solutions you have built/managed successful platforms and established multi partner solutions in various business domains.
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
Career Development

We offer peer-to-peer performance reviews twice a year

Learn and develop through our extensive Zalando training platform

Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback

Support from an international team of experts; mentoring and professional development opportunities


2 days paid leave per year for volunteering

Minimum of 27 holiday days per calendar year

Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app

Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources


Flexible working hours

Relocation assistance available - subject to prior agreement

Home office equipment available for hybrid working, to support you working from home

Hybrid working model with 60% remote per week

Opportunity to work from abroad for 30 (working) days per calendar year


Access to the employee shares program

40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge

Discounts from a wide range of external partners


Employee parents' forums and employee resource group

Supported transition into and out of parental leave, with a buddy and re-onboarding plan

3 fully-paid child sick days per year

Free counselling, assistance, and referral service for all matters concerning yourself and your family via the F├╝rstenberg Institute
It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 49 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values: https://jobs.zalando.com/en/our-founding-mindset

do.More - our sustainability strategy: https://corporate.zalando.com/en/sustainability

Follow us on Instagram: instagram.com/insidezalando

Please note that all applications must be completed using the online form - we do not accept applications via email.

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