Engineer 1, Technology Operations

NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

Overview:

NMG\Bergdorf Goodman is seeking a Engineer 1 to join our team. The role will support mission critical IT services. The team's core mission is to deliver operational excellence across all IT systems and applications. Team members pride themselves in automation, early, major issue prevention, and reducing mean time to resolution (MTTR).

Roles and Responsibilities:

Project and Support Oversight:

• Lead day to day team members, overseeing IT projects, technology management, system maintenance, and on-site facility management supporting IT infrastructure.
• Aid in triage and troubleshooting during critical priority incidents for IT systems, services, facilities.
• Ensure all systems, services, and applications are proactively monitored and managed.
• Participate in daily ticket and support incidents
• Collaborate and work with NMG\Bergdorf Goodman teams in support and project requests

Strategic Development

• Continuous improvement involving strategy, implementation support, and optimization related to information technology operations, business processes, security, and data management for systems and applications.

Reporting and Data Collection

• Establish, measure, report, and implement process improvements to drive positive service level metrics

Qualifications

Basic Requirements:

• Problem Solving
  Utilize industry standard best practices for problem solving
• Research and investigate alternate solutions from various sources when necessary
• Request assistance from or escalate issues to appropriate internal or external resource

Computer Skills

• General networking knowledge (TCP/IP, VPN, DNS, DHCP)
• Working knowledge of Windows and Mac workstation administration, troubleshooting, and software management
• Advanced Microsoft software knowledge (Windows, MS 365, Office Suite Applications, AD)
• Basic Windows/Unix server administration a plus
• Advanced phone and mobile device support knowledge (iOS preferred)
• Expert computer hardware, software, and troubleshooting knowledge

Documentation

• Use the Help Desk ticket system (Service Now) to track and record all incidents, requests, changes
• Create and maintain training materials for common workflow and issues
• Maintain knowledge base records of solutions to known issues

Physical Requirements

• Constant adequate range of motion and mobility required.
• Regular sitting or standing, bending or stooping, and the ability to carry equipment and other such items as packaged material weighing up to 20 pounds
• Frequent talking and the ability to express and exchange ideas by means of language
• Regular hearing and the ability to perceive the nature of sounds
• Regular near acuity with clarity of vision at 20 inches or less required
• Constant ability to read, record or type data quickly and accurately required
• Typical ability to collect and analyze numerical and written data and verbal information to reach logical conclusions and ability to determine the time, place and sequence of operations or actions required

Environmental/Working Conditions

• Ability to work under and handle stress in an appropriate manner required.
• May be exposed to high, medium, or low noise intensity.
• Constant contact with co-workers required.
• This is a full-time position. Regular and punctual attendance is an essential function of the job.
• Must be willing to travel if necessary.

Preferred Qualifications:

• Bachelor's or advanced degree in IT, Computer Science, or equivalent work experience
• Excellent Problem-Solving Skills
• Strong communications and presentation skills.
• 2+ years combined experience with workstation, server, SaaS, and cloud platforms environments
• 2+ years of working experience in business process and/or technology implementation
• Current knowledge of evolution of tools to drive continuous integration, continuous delivery, release automation

Preferred Qualifications:

• Bachelor's or advanced degree in IT, Computer Science, or equivalent work experience
• Excellent Problem-Solving Skills
• Strong communications and presentation skills.
• 2+ years combined experience with workstation, server, SaaS, and cloud platforms environments
• 2+ years of working experience in business process and/or technology implementation
• Current knowledge of evolution of tools to drive continuous integration, continuous delivery, release automation