Operations manager

Ralph Lauren
Cheshire, United Kingdom
01 Nov 2022
09 Dec 2022
Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

* Embrace & demonstrate the RL Brand philosophy & EMEA values
* Drive store performance & profitability with a customer first culture
* Drive the retail initiatives to support the brand business vision & increase productivity
* Lead & develop the team to deliver the highest standards of operational & Inventory productivity, compliance & execution

Essential Duties & Responsibilities
* Deliver profit expectations by managing expenses and exceeding sales and key metric targets: Conversion, Units per transaction, Sales per worked hours and delivery and replenishment productivity
* Optimize the use of resource to improve productivity & efficiency
* Partner with CEM to implement action plans to minimize shrink and improve store compliance Identify opportunities to benefit the business
* Handle all product items with care to ensure that marked out of stock is minimized
* Manage Marked out of stock efficiently following company calendar & guidelines
* Maintain a safe working environment for customers & employees INSPIRE AND DEVELOP THE TEAM
* Lead & inspire the team to deliver process efficiencies to support the Customer Experience team
* Responsible for developing the best talent with skills to complete the Operational job roles
* Set goals, support personal development plans & opportunities linked to performance
* Create a working environment to support: creativity, strong work ethic & a passion for the RL Brand
* Manage the operational training of store process, technical devices including the registers
* Recognize achievements across all level of employees
* Manage teams adherence to the brand dress & grooming standards to ensure representation as Brand Ambassadors RL EXPERIENCE AND SERVICE MODEL
* Embrace & demonstrate the RL service philosophy & model
* Support the consistent communication, drive the RL Experience service model to an exceptional level to ensure a positive lasting impression
* Coach & support the team to create a customer first culture within all operational efficiencies
* Share product knowledge to ensure operational efficiencies & fulfilment of product
* Drive operational efficiencies to ensure that the customer experience team can connect, convert and conclude Handle customer queries positively and professionally BRAND PRESENTATION AND OPERATIONAL EFFICIENCY
* Manage delivery processing & inventory flow, to increase sales & exceed delivery processing KPI's
* Ensure deliveries are treated with priority & efficiently to avoid any loss of sales
* Partner with the customer experience team to ensure daily replenishment requirements are achieved & replenishment targets are exceeded
* Monitor & manage the RFID & IPOD processes to ensure daily compliance
* Manage the workforce scheduling tool, ensure daily, weekly, monthly data are maintained Implement the customer support model store guidelines to an excellent standard
* Demonstrate a good understanding of product seasonality, source, Concepts & key volume lines
* Optimize the customer support space to match seasonal changes & inventory levels
* Ensure compliance to company policy & procedures including, cash management and Health & Safety.
* Manage store supply requirements & expenses within agree budget
* Set high standards of housekeeping in all store support areas, create a behaviour within the teams to maintain high standards
* Manage store opening, closing elements which relate to registers, cash management efficiently to company guidelines, daily reconciliation & call out any financial risk to line Managers

Experience, Skills & Knowledge

• Professional experience within a Retail environment or equivalent.
• Proactive, positive and dynamic personality.
• High people service orientation.
• Good social and communication skills.
• Understanding of delivering performance against KPIs
• Experience within MS Office suite.

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