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eCommerce Coordinator

Margaret Howell
London (Central), London (Greater) (GB)
Closing date
28 Nov 2022

View more

Coordinator / Executive
Contract Type
Full Time

Job Details


We are seeking a highly motivated E-commerce Coordinator to assist the E-commerce Manager in supporting the E-commerce Administrators, coordinating the creation and maintenance of the online product catalogue, delivering excellent customer service to the high quality with which the Margaret Howell brand is synonymous, and supporting the wider E-commerce team as necessary.


- Assist the E-commerce Manager by supporting the Administrators, providing training, overseeing the daily workload, and keeping on top of day-to-day housekeeping within the department

- Provide customer support in handling of customer enquiries, including complaints and escalations, over both telephone and email, ensuring our high standards are maintained

- Produce and guide the team in creating the online collections for the UK, EUR and FR websites, ensuring all information is correct and products are launched according to the seasonal critical path under the direction of the E-commerce Manager

- Work with the E-commerce Manager to merchandise the website to maintain the company’s brand aesthetic and maximise sales

- Perform regular site checks to ensure consistency, accuracy and expected functionality, reporting any technical issues where necessary

- Monitor site performance and customer feedback, assisting with the compiling and reporting of service KPIs with the aim of improving the overall customer experience

- Assist with the creation of sales reports as requested to support management

- Regularly update and monitor inventory levels, actively reviewing discrepancies and out of stock notifications

- Liaise with the dispatch team, investigating out of stock issues and other fulfilment problems or delays



- Minimum of 2 years’ experience in e-commerce 

- Experience in a customer facing role

- Confident communicator with strong interpersonal and numerical skills

- Proficient in Excel 

- Acute attention to detail 

- Excellent time management skills with the ability to work to deadlines and prioritise work accordingly 

- Strong interest in womenswear, menswear and design


- An understanding of Google Analytics / website and sales analysis

- Working knowledge of Magento


- Proactive and uses initiative to problem solve

- A good team player

- Strong connection with our brand identity


- Full-time - 35 hours per week, Monday-Friday with hybrid working available


- A competitive salary based on experience

- 4 weeks holiday plus bank holidays, increasing to 5 weeks with service (pro-rated based on working week)

- Generous clothing allowance

- Staff discount on purchases

- Life insurance

- Contributory pension


Established in 1970 and incorporated in 1987 Margaret Howell Limited is an internationally recognised design company with more than 100 shops and concessions including London, Paris, Florence and throughout Japan. Under the design direction of Margaret Howell the company produces men's and women's clothing and an extensive household goods collection produced by specialist manufacturers in the UK and Italy. It's MHL label was established in 2004 and is workwear inspired and European produced. Since 1999 the company has produced shirts and nightwear in its own North London factory.

The headquarters, based at 34 Wigmore Street, London, accommodate both the design studio and flagship shop selling the mens and womens collections alongside homeware products that complement the design ethos, including Poole Pottery, Ercol and Anglepoise together with designers such as Robert Welch and David Mellor.

Find Us
6 Welbeck Way
United Kingdom

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