About the organisation
Founded by fashion authority Mirabel Edgedale, L’Apartement is a leading Fashion Sales Agency based in London with showrooms in Paris and also USA if needed.
Overseeing sales and distribution and offering brand development and creative consultancy, our global outreach includes key department stores and boutiques from aa Europe to Middle East USA, together with the top online luxury fashion retailers.The Role
We are looking for an ambitious candidate that will take on the responsibility of Logistics Assistant and join our passionate team at L’Apartement Ltd in BATTERSEA, London.
If you are detailed orientated, a great communicator and can form relationships easily, then apply todayAssist with the day to day administration of all Sales and logistics. Managing relationships with our shippers and warehouses, maintaining sound relationships both internally and externally and understanding their logistical needs as well as tracking all shipments within the supply chain from point of supply to delivery to customer, ensuring any problems that may arise are resolved promptly.
Main Duties & Responsibilities:
Coordinate exports with our transport partners for Custom clearance and sharing documents and resolving any customs issues for shipments from Hong Kong to Europe and UK.
Liaising with private warehouse daily and responding to any queries regarding orders; Maintaining a strong relationship.
Arrange invoice and packing list paperwork for local, EU & international shipments in preparation for export from our warehouse, working closely with manufacturers to provide updates and tracking of all shipments
Raising proforma invoices to customers
Raising credit notes, import/export documentations, order/ invoice confirmation
Manage and update the Customer Database master file
Responsible for wholesale return coordination, timely processing of inbound stock to warehouse
Assist with the management of stock ensuring that stock is logged correctly, including processing stock receipts, returns and resolving any arising discrepancies.
Supporting the department and management with any ad hoc requests.
Processing customer orders in Zedonk and Joor
Ensuring all imports from manufacturers are logged in a timely manner to ensure smooth process of re-exporting to customers
Coordinate Inbound/Outbound operations such as imports and exports of customer orders
Ensure workflow is optimised and all systems are working proficiently
Respond to all customer queries related to shipments and tracking
Manage and effectively resolve any customer claims for return or repair; coordinating returns to manufacturers where appropriate
Skills & Experience Required:
Strong organisational skills with attention to detail
Strong problem-solving and numerical skills
Ability to work well independently and in cross-functional capacities
A positive, self-starter and resilient attitude
Great interpersonal and communications skills both written and verbal
Commercial acumen in order to understand the financial impact of decisions taken and impact on end customer
Ability to manage and deliver to deadlines remaining calm under pressure.
Readiness to be held accountable for own tasks.
Highly competent with the Microsoft office packages, specifically with Excel.
Knowledge of Zedonk, and Joor would be beneficial
Passionate about delivering superb customer service and to enjoy doing so
*Please note, this role will be based full-time from our Battersea Park Studio.
Please send all applications to email@example.com with your CV and Cover Letter.