This job has expired

Lead, Client Support, Asia Pacific

Hong Kong, Hong Kong
Closing date
2 Mar 2023

View more

Full Time

Job Details


Effectively manage the Service Desk Sub-team operation and streamline the operation procedures. Build up the infrastructure standardization and provide IT support for the offices.

  • Provide first-line user support for the responsible offices, managing and control all IT matter for responsible area.
  • Dispatch user calls to appropriate technicians for timely resolution
  • Offer quarterly IT training to users in Hong Kong office.
  • Mentor the Service Desk staff in terms of technical skills and interpersonal skills
  • Analyze the Service Desk tickets to provide monthly update to IT management.
  • Manage the IT asset list
  • Proactively look for ways to increase the efficiency on the Service Desk staff
  • Promote and execute the operation standards

  • Rely on strong analytical skill sets to determine the best solution to system related, user issues and or training requirements

  • Able to think out of the box to tackle technical problem, and should have create a friendly relationship with the user community when doing their field work.
  • Builds good working relationships; collaborates toward deadlines and deliverables. Able to communicate effectively across the team and organization; effectively works at long distances.
  • Able to work according to defined schedules and deadlines; takes direction well and able to work with high accountability; manages own work and tracks progress. Seeks out resources to get things done; able to multi-task and adapt to changing priorities.

  • Ability to work in fast-paced, team-oriented setting; interface with countries IT & Global IT team.
  • On site duty and irregular working hours may required

  • Embrace PVH's core values: Individuality, Partnership, Passion, Integrity, and Accountability.


Education & Experience:
  • Higher Diploma or Degree holder in Computer Science or relevant disciplines
  • 5 years of solid experience in technical and users support in MNC environments, at least 2 years of supervisory experience
  • Experience in working with regional distributed users and support teams

  • Hands-on experience in desktop/server hardware, LAN administration, networking, Windows 2003/2008, MS Office 2010, Active Directory, hand held devices, video conferencing facilities
  • Knowledge in supporting Citrix XenApp 6.5
  • Customer-focus. Able to follow instruction and standard procedure
  • Strong analytical, interpersonal and communication skills
  • User training experience or presentation skills
  • Able to schedule tasks and give clear direction to its direct reports
  • Project Management skills, Be adaptive to changes
  • Excellent verbal and written English. Fluency in local language is advantageous.


Learn more about this company

Visit this company’s hub to learn about their values, culture, and latest jobs.

Visit employer hub

Learn more about this company

Visit this company’s hub to learn about their values, culture, and latest jobs.

Visit employer hub

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert