Sr. Business Analyst

Gap Inc.
Groveport, Ohio, United States
05 Nov 2022
30 Dec 2022
About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea-that we all deserve to belong, and on our own terms-is core to who we are as a company and how we make decisions. Our teamis made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

As part of the Contact Center Customer Experience Team at Gap Inc. you will play a critical role in driving customer centricity and ensuring the success and relevance of our businesses. Through rigorous analyses, creative thinking, and deep partnership with the business, you will help develop a customer-focused strategic direction for our brands & company. Contact Center insights will be used across our portfolio of brands, and in various functions, from product development to customer service to marketing, ensuring that the customer is front in center in decision making across our business.

What You'll Do

  • Understand and address root causes to drive change through data analytics and enable better decision making to influence brand decisions.
  • Influence behaviors and collaborate cross functionally to transform the brand experience for customers.
  • Conduct quantitative research and analysis to help determine themes across the brands.
  • Accountable for team performance through teaching, coaching, and providing meaningful feedback to build capabilities and to drive a culture of high performance and engagement.
  • Communicate effectively with business partners, translating complex ideas into compelling, actionable recommendations and data visuals.
  • Conduct quantitative research and analysis and reporting as well as qualitative research and analyses (e.g., speech & text analytics, survey results, CRM cases synthesizing information into themes and recommendations for improvement).
  • Support cross-functional workstreams; able to effectively manage multiple objectives

Who You Are

  • Create with audacity through using strong diagnostic skills in listening, probing and ability to synthesize information into a clear and simple story.  
  • Effective problem-solving and decision quality: Able to use insights to solve problems with effective solutions, an aptitude for critical thinking. strong ability to work with complex and detailed data to drive insights and decisions.
  • Customer Curious: always asks the next question and seeks to understand to spark a new idea based on data.
  • Proven experience in reporting and analysis (query building and data visualizations), MicroStrategy and SQL a plus; ability to quickly acquire new software skills. 
  • Ability to work in a fast paced, dynamic environment and manage multiple tasks in parallel.

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row. US CandidatesPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.