GSOC Operator

Recruiter
Gap Inc.
Location
San Francisco, California, United States
Posted
10 Nov 2022
Closes
30 Dec 2022
Ref
R77657
Function
Operations
Level
Manager
About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea-that we all deserve to belong, and on our own terms-is core to who we are as a company and how we make decisions. Our teamis made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

The Global Security Operations Center (GSOC) Operator plays a critical role to Gap Inc.'s Asset Protection strategy, "We enable purpose-led, billion-dollar businesses by protecting People, Assets, and Brands". You will contribute to the GSOC & Crisis Management "Center of Excellence" by providing capabilities with a "Try Fast, Learn Fast, Think Big mentality". You will perform as a subject matter expert by leveraging optimized resources targeted to identify risk and deploy efforts to increase speed and efficiency. The GSOC Operator will participate in a data-lead operation that enables the GSOC Center of Excellence to deploy better data management to provide forecasting, intelligence and enhanced visibility to crucial data that show potential risk or impact to Gap Inc. assets.

The Global Security & Crisis Management "Center of Excellence", located at Gap Inc.headquarters in San Francisco, Ca serves as the focal point for the monitoring, risk analysis and business continuity reporting intake for Gap Inc. Under the direction of the GSOC Supervisor and Global Security Manager, the GSOC Operator executes the various core functions of the GSOC that includes, but not limited to; Risk Event Identification/Escalation, Global Risk Intelligence Analysis, Emergency & Crisis Response, Supply Chain Security, Travel Security and Physical Security. GSOC Operators act as business partners who work closely with teams across the Asset Protection organization and the wider business, serving as a key business partner that enables our businesses.

What You'll Do

  • Perform daily functions of the GSOC, including, but are not limited to: risk intelligence, incident/crisis response, emergency notification, supply chain resiliency, travel security, and physical security
  • Participate in the intelligence function by preparing and disseminating global risk intelligence products aimed at identifying and mitigating business risks
  • Conduct regular monitoring of open-source intelligence, social media platforms, and internal specific intelligence gathering tools for known and potential threats to employees, company assets and reputation
  • Monitor geopolitical events that may impact executive travel, company events, and/or operations, and provide periodic and timely reporting
  • Manage and handle situations of a sensitive nature and maintain company's confidentiality and information security practices (medical record, personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.)
  • Manage and lead response efforts to life safety incidents (medical, safety, natural disasters, etc.) and coordinate reponse of security officers, ERT, facilities, police, fire and EMS personnel as required
  • Responsible for answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms and provides general assistance to employees, vendors and guests
  • Maintains various records of communications and events, including operational logs, daily shift checklists, handover reports, monthly safety and security audits checklists and incident reports


Who You Are

  • Must be competent and literate with computers and technology systems and platforms
  • Must have ability to communicate both written and orally, through superior communication skills
  • Ability to multitask in a fast paced, high-pressure work environment and make sound decisions
  • Ability to analyze and think critically, sometimes under ambiguous circumstances
  • Strong understanding and experience with video surveillance and physical access control systems
  • Strong decision-making ability during both crisis and non-crisis situations
  • Ability to think through problems for logical solutions, and remain calm and professional under stress
  • Ability to analyze problems, identify causes, and implement results oriented solutions
  • Excellent organizational and time management ability
  • A professional demeanor, along with excellent customer service skills
  • Ability to work independently while also being a team player
  • Must successfully complete and pass the "CritiCall" computer-based testing module. CritiCall is used to measure skills that are vital as a GSOC Operator, including, but not limted to: multitasking, prioritization, map-reading, memory recall, comprehension, data-entry and decision making
  • Experience in working with risk intelligence monitoring and mass notification tools and platofrms (Everbridge, Dataminr, ISOS experience a plus)
  • 1-3 years of Global Security Operations Center or similar customer call center experience preferred.
  • Good working knowledge of Microsoft Office suite and Windows OS
  • Have a strong knowledge of physical security, information security and emergency operations, preferably in a corporate environment
  • Access Control/Alarm Monitoring systems experience (C-CURE experience a plus)
  • Flexibility to work various shifts if needed, including weekends and holidays
  • Experience in working with video surveillance, physical access control, incident management and risk intelligence monitoring tools and systems
  • Possess a solid employment history demonstrating reliability and dependability
  • Must pass a pre-employment background check


Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row. US CandidatesPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.

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