Head of Product - Fulfillment Planning & Execution (part-time in tandem leadership, all genders)

10 Nov 2022
31 Dec 2022
Fulfillment Core within Zalando builds and operates systems that are at the core of Zalando's platform strategy and ensure timely, efficient, and correct delivery of every one of our customers' 185+ million orders every year. As the Head of Product in Fulfillment Planning & Execution (all genders, up to 24h per week), you will shape products that ensure the optimal match making between our customers demand and our fulfillment resources. This multi-objective "brokerage platform" ensures a fast and on-time delivery, a high availability of relevant delivery options on-site and optimal utilization of our logistic resources. We create new fulfillment models and launch new platform solutions that enable more sustainable, convenient and cost efficient delivery experiences. By creating an inspiring and actionable strategy and ensuring an effective product development process you will have a significant impact on the satisfaction of our 50+ million customers and drive measurable top and bottom line improvements. Help us achieve our vision of a smart Fulfillment Network that manages and optimizes itself while providing the best delivery experience to our customers in an affordable way.


This role gives you the opportunity to work in a senior leadership position part-time (up to 24h per week). You will become the tandem partner of our current Head of Product of that area. Like you he will be working part-time and help you to onboard quickly into the domain. Together with your tandem partner you will be responsible for five different products. You will co-lead a highly talented and motivated product team of strong individual contributors and senior team leads.. By combining the skills and expertise of two people performing one leadership role, better decisions can be made. Diversity of thoughts breeds more creative approaches to solving problems, especially in conflicts. The two tandem partners should be similar in terms of their values and leadership styles, but complement each other in terms of their expertise . Finding a good human fit in terms of soft skills and understanding of values during the hiring process is therefore important for us.


At Zalando, our vision is to be the Starting Point for Fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion

Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups


In close cooperation with your tandem partner
  • You will shape and drive the product development process for the Fulfillment Planning and Execution domain end-to-end
  • You will enable the team to discover and solve problems that enable Zalando business growths and new platform business models. This includes creating scalable product frameworks for the team to work on the right problems, define and measure the right success metrics and collaborate with stakeholders and internally. You are also a coach and mentor for your team.
  • You will create a platform strategy that is motivating and actionable while not defining solutions upfront for your team.
  • You will define large-scale platform initiatives that shape the future of our platform and will put us ahead on the market as a Starting point of Fashion
  • You will identify opportunities to optimize our fulfillment models in a way that we can deliver faster, more convenient or more cost-effective to our customers.
  • You will closely collaborate across teams and business units inside Zalando and seek buy-in and advice from stakeholders up to the board level.
  • Last but not least, you will be a part of the Fulfillment Core leadership team and contribute to the overall FF Core strategy.

  • You are an experienced Product Professional with a track record in shipping platform or capability products, ideally in an online marketplace or e-commerce environment.
  • You understand the needs of your customers, users and your product's capabilities inside out. You have attention to detail and know how to create a compelling and tangible product strategy that solves your customers problems and is actionable for your teams.
  • You are analytical and enthusiastic about precise problem definitions. In an analytical study you can find the key problem statement easily.
  • Your verbal and written communication skills enable you to provide structure to the team or your stakeholder in the most complex domains.
  • That means you can break down complex problem domains in a way that your team is able to understand them and can work within a simple framework towards clear goals. You can keep it really simple!
  • You know methods and frameworks to find the most valuable opportunities, slicing solutions to maximize return on investment and you can install them in a product organization.
  • You know how to build trustful relationships with senior stakeholders to agree on shared goals You know how to cooperate in projects with many dependencies.
  • You stay calm in times of uncertainty or ambiguous priorities and support the teams to gain focus again. In fact Uncertainty is your product management canvas.
  • You are able to coach or mentor other PMs. You know how to identify and develop talent. In your product team you create a culture of psychological safety, authenticity and support. You are a responsive and consistent leader.
  • Domain knowledge in logistics is not required, but beneficial


Career Development
  • We offer peer-to-peer performance reviews twice a year
  • Learn and develop through our extensive Zalando training platform
  • Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
  • Support from an international team of experts; mentoring and professional development opportunities

  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per calendar year
  • Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
  • Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

  • Flexible working hours
  • Relocation assistance available - subject to prior agreement
  • Home office equipment available for hybrid working, to support you working from home
  • Hybrid working model with 60% remote per week
  • Opportunity to work from abroad for 30 (working) days per calendar year

  • Access to the employee shares program
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Discounts from a wide range of external partners

  • Employee parents' forums and employee resource group
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year
  • Free counseling, assistance, and referral service for all matters concerning yourself and your family via the F├╝rstenberg Institute


It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the Starting Point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to 49 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values: https://jobs.zalando.com/en/our-founding-mindset

do.More - our sustainability strategy: https://corporate.zalando.com/en/sustainability

Follow us on Instagram: instagram.com/insidezalando

Please note that all applications must be completed using the online form - we do not accept applications via email.