Logistics Service Provider Operations Manager (all genders)

Recruiter
Zalando
Location
Rotterdam
Posted
11 Nov 2022
Closes
25 Nov 2022
Ref
4679690
Level
Manager
THE ROLE & THE TEAM
As a Logistics Service Provider Operations Manager, you are the go to person for all operational performance related matters. You will be the spider in the web between international Zalando stakeholders and the 3PL managed operations (CEVA Logistics). With your involvement we will ramp up the site and maximize delivering on our customer promises!

You regularly walk to the shopfloor to see the magic happening, and on a daily basis you are partnering with the 3PL Operations management, and challenging them on the daily operational performance based on the data insights you put together. You represent the site to the central Zalando teams like Network Planning, Transport, Quality, Tech etc.

Lastly, we are implementing a new generation of the Zalando WMS which will soon be the standard for the network, this requires operational implementation & issue fixing support.
ABOUT ZALANDO LOGISTICS OPERATIONS NETHERLANDS
We are running the biggest ecom fashion operation in the Benelux! Using highly automated, cutting-edge solutions such as bag sorter and pick shuttles.

Our Dutch fulfillment center in Bleiswijk is 143.000m2. We will be able to store 16 million items and ship out almost 5 million items per week! Thousands of orders will be shipped daily to customers in BeNeLux, France, and the UK.

We have outsourced the operation to a Logistics Service provider (CEVA logistics). With a Zalando team of 10 employees we are on site to manage the relationship with the service providers in order to obtain the best possible performance results for Zalando customers.
WHY YOU SHOULD BE INTERESTED
  • You will guide the ramp up of one the biggest and most automated fulfillment centers in the Netherlands
  • You will be the spider in the web between the local operation and the wider Zalando network and central teams
  • You will partner up with and challenge the local 3PL team to deliver their best work (against target KPI's and SLA's that you continuously monitor) where you have direct impact on priorities and implementations.
  • You will combine a data driven approach with operational insights on the shop floor to see where opportunities are
WE'D LOVE TO MEET YOU IF
  • You have excellent communication and collaboration skills and the ability to build strong and successful relationships with multiple (international and local) stakeholders
  • You are passionate about logistics and have a profound understanding of processes along the entire fulfillment chain. Preferably you bring in experience from automated e-commerce and/or fashion logistics
  • You have a positive mindset, you are goal oriented, a team player, and you interact with the 3PL from a partnership point of view - we are in this together!
  • You're hands-on and have an analytical mindset. You're not afraid to verify your data insights with operational work on the shopfloor to gain a deep understanding where issues and opportunities are. You'll get your hands dirty!
  • You act on bachelor level and bring in 2-5 years of demonstrable experience in a similar environment.
  • You have excellent communication skills, written and oral, in English, and ideally Dutch.
ZALANDO BENEFITS
Career Development
  • We offer peer-to-peer performance reviews twice a year
  • Development opportunities through our Zalando training platform as well as support from international team of professionals

Wellbeing
  • Minimum of 27 holiday days per calendar year
  • Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources
  • 2 days paid leave per year for volunteering

Flexibility
  • Flexible working hours and possibility to work in a hybrid model (60% on site, 40% remote)
  • Relocation assistance for internationals

Financial
  • A company pension scheme based on defined benefit
  • Access to the employee shares program
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Discounts from a wide range of external partners
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
ABOUT ZALANDO
It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 49 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values: https://jobs.zalando.com/en/our-founding-mindset

do.More - our sustainability strategy: https://corporate.zalando.com/en/sustainability

Follow us on Instagram: instagram.com/insidezalando

Please note that all applications must be completed using the online form - we do not accept applications via email.