Digital Commerce Assistant

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

The Third Party Digital Team is responsible for the discovery of opportunities with third parties globally, prioritisation of resource to these opportunities, set up and execution of projects, and the optimisation of trading on these sites. The team is focused both on the development of the commercial opportunity as well as ensuring the brand is optimally represented in these environments. The Third Party Digital Team is part of Digital Commerce, working closely with the IT, Strategy, Digital Marketing and Trading functions in the delivery of the above, and has close links with Regional teams and most other functional areas of the business, including the product teams, marketing, creative, finance, legal, customer service, supply chain and IT.

The purpose of this role is to support the Third Party Digital Commerce Manager in the optimisation of existing projects and commercial support across the Burberry cross-functional teams.

RESPONSIBILITIES

Merchandising Operations

• Manage product content distribution across Third party sites, liaising with internal and external Merchandising team
• Review seasonal assortments and work with relevant teams to ensure seasonal products content are delivered ahead of deadlines
• Liaise with relevant team to ensure pricing list are shared regularly
• Track products content and stock availability across Third Party sites
• Monitor Third Party activity across all platforms to ensure alignment with Burberry guidelines
• Develop best practice, drive change and improved ways of working

Customer Service Operations

• Monitor Third Party Customer returns and analyse trends, customer behaviour and demographic
• Establish regular dialogue with external Third Party Customer Service teams to ensure returns and resolutions are handled in a timely manner
• Liaise with Burberry Customer Service team

PERSONAL PROFILE

Qualification:

• Experience in Merchandising, Operations or E-commerce role
• SAP / Business Intelligence tool Experience
• Microsoft Office with advanced knowledge of Excel

Behaviours:

• Excellent analytical skills with the ability to work with large volume of data
• Self-motivated; adaptable; able to work in fast-paced, changeable environment; solution-driven
• Experience in improving workflows and team processes to provide efficiencies
• Strong interpersonal skills to build cross-functional relationships
• Prioritization, organizational and problem-solving abilities
• Strong interpersonal and communication skills - written and oral

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: United Kingdom || Not Applicable || London || DIGITAL || NO DEPARTMENT - FDST9007 || n/a ||