Store manager (Maternity cover)

Helsinki, Finland
15 Nov 2022
04 Jan 2023
Full Time
Store Manager


The Store Manager's goal is to maximize employee productivity, ensure compliance and consistent execution of company Policy & Procedures and established Best Practices, and create an environment which is customer and results-driven. The Store Manager trains and develops Associate and Assistant Managers and is responsible for the development of Employees by him/herself or members of his/her management team.

  • Commerciality:
    • Articulate corporate mission and business goals within the store. Support corporate expectations and systems. Follow up to ensure proper execution of company initiatives and provide feedback to HILFIGER's Retail Manager, as needed. Identify opportunities to grow the business or improve performance.
    • Partner with store management team to build on business opportunities and achieve HILFIGER's standards/goals: sales, wage budgets & staff planning, units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
    • Execute and model HILFIGER's Policies & Procedures and established Best Practices in Human Resources, Customer Service, Store Operations, Product Management, Loss Prevention, and Point of Sale.
    • Respond to and communicate with HILFIGER's Retail Manager on all competitors, community information that could impact Company business.
    • Lead weekly management meetings and other staff meetings; Participate in and contribute to HILFIGER's Regional meetings.

  • Customer service:
    • Focus staff on the importance of the quality of relationships with internal and external customers.
    • Keeps HILFIGER's Customer Experience training alive, refreshes exercises with staff on 'inspire, engage, deliver and celebrate
    • Effectively manage customer complaints in a timely and effective way.
    • Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance.
    • Clearly communicate to staff all marketing and sales promotions.
    • Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner.

  • Store appearance & product
    • Ensure "door to floor" Best Practices and visual merchandising directives and standards for sales floor and back room are being executed; continually review standards to ensure clear and consistent execution.
    • Complete daily/weekly store walk-through; evaluate product performance, pricing, sell through, and inventory levels. Communicate to the Retail manager what is driving sales results and discuss any issues/priorities, in order to develop strategies to maximize business. Ensure there are weekly visual presentation action plans.
    • Enrolls seasonal kickoff's using in company materials on product and collection like the Academy DVD to keep all staff informed about product
    • Maintain corporate visual merchandising directives and standards for sales floor and back room; continually review standards to ensure clear and consistent execution. Ensure all weekly updates and e-mail/memos are executed properly and on a timely basis.
    • Direct and monitor preparation and execution of store inventory counts and follow up on results.

  • Store operations:
    • Ensure daily management of sales, payroll & hour's registration, controllable expenses, goals and company initiatives. Align activities to ensure business goals are met.
    • Align staff salary within salary budget. Align work schedule to be most efficient, with right amount of staff with the right qualifications at the right time.
    • Analyze store level reports and create action plans to improve results.
    • Effectively communicate with the Retail Manager regarding day-to-day operational issues of the store.
    • Communicate with staff daily at morning Meeting - individual sales goals, and other key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve goals. Hold One Minute Meetings at the end of employees' shifts; summarize their performance results, provide constructive feedback and recognition. Actively use the Wall planner.

  • Team development:
    • Manage the manpower planning, identification, recruitment, interviewing, hiring and orientation processes; Recruit store personnel with a broad range of perspectives, experiences and backgrounds.
    • Monitor staff retention and career development; communicate ideas to Retail Manager and HR contact. Build bench strength for management positions, including possible successors.
    • Ensure that all Employees are properly oriented towards HILFIGER and trained in their role. Provide training and coaching for Employees (daily, weekly and monthly) and ensure that it is appropriately documented.
    • Provide clear direction and follow-up while monitoring progress of Employees, to ensure timely and effective completion of assignments. Implement management division of responsibility. Define workload for management staff.
    • Ensure unsatisfactory performance and policy violations by Employees are addressed through the corrective action process and that appropriate documentation is completed and HILFIGER's Retail Manager approval received.
    • Diagnose, develop and review the performance of staff; conduct annual performance reviews and midyear reviews
    • Review staff wages annually and change rates of pay, including merit increases, with the approval of the Retail Manager and HR in line with local labor law legislations.

  • Teamwork:
    • Maintain respect and work well with others.
    • Communicate honestly, openly and constructively.
    • Recognize and celebrate the contributions and achievements of others.
    • Respect and value individual differences and use them productively to develop creative group solutions.
    • Give feedback that promotes positive behavioral change.
    • Resolve ongoing conflicts and unproductive disagreements.
    • Create energy and excitement around shared goals and values.
    • Demonstrate a desire to help or serve external and/or internal customers.
    • Act with integrity.

  • Team Building:
    • Build team commitment.
    • Encourage an atmosphere of open communication and interact effectively with others through listening, understanding, responding, constructive and honest feedback and consensus building.
    • Contribute to an inclusive culture of diverse styles and talents working toward a clear purpose.
    • Create an environment of trust and respect.
    • Set high standards and reasonable expectations for others.
    • Encourage others to take action in difficult circumstances.
    • Successfully broaden others' knowledge and teach new skills.

  • Driving results:
    • Set challenging but obtainable goals with an emphasis on service quality, and customer satisfaction, as well as financial performance.
    • Consistently meet or exceed objectives.
    • Act with confidence.
    • Coordinate appropriate action plans while considering consequences and budget decisions.
    • Organize people and tasks with sensitivity to time constraints and resource availability.
    • Convey clear ideas and goals, manage the implementation of those ideas and manage measurable and achievable results.
    • Maintain a sense of urgency.

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