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Junior Account Executive

Louisa Ballou
London, United Kingdom
Salary based on experience
Closing date
15 Dec 2022

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Job Details

The Junior Account Executive is responsible for the day-to-day support of the Commercial Department. The successful candidate will be joining the team as soon as possible.




Reports to: Commercial Director






  • Providing communication support with wholesale partners in a timely manner


    Delivering a high level of customer service through email, phone and in the showroom


    Dealing with sample requests from wholesale partners for orders, e-commerce and general marketing content


    Generating RRPs in multiple currencies and sharing them with all WHS partners 


    Building and managing the wholesale sell-through reporting on a seasonal basis


    Completing end of season sell-in analysis together with the Commercial Director


    Building and maintaining the client network by engaging and fostering relationships


    Handle general requests from clients such as product information, brand images, products’ images and content, shipping documentations


    Sending official communications to clients regarding deliveries, out of stock products, new launches, and general day to day information


    Monitor online stores to make sure our brand is well represented (images, visual merchandising, RRPs)


    Attend store visits and brand trainings with the Commercial Director and independently 


    Contribute ideas to enhance the Louisa Ballou website and wholesale platform to improve user experience


    Supporting the Commercial Director in reaching out to partners globally pre market


    Help with the showroom set up and the sales campaign preparation 


    Inputting, amending and processing sales orders in Zedonk


    Manage e-com and showroom portal shootings


    Assisting with maintenance and updates of Zedonk, Sanity and Shopify whole platforms, including both front and back end (daily operations, order management, product uploads, web design, visual assets and more)


Required skills:


  • Key interest in the luxury retail sector and business operations


    Computer literate, with Microsoft office proficiency


    Previous experience in a sales or customer support role is mandatory


    Proven ability to handle pressure, multi-task and prioritize work on a daily basis


    Strong communication skills, customer focus and adaptability to different personality types


    Strong organizational skills working both independently and as part of a team


    Proactive mindset and a creative thinker


    Strong analytical skills


    Zedonk/Shopify experience and languages a plus



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