The Junior Account Executive is responsible for the day-to-day support of the Commercial Department. The successful candidate will be joining the team as soon as possible.
Reports to: Commercial Director
Responsibilities:
- Providing communication support with wholesale partners in a timely manner
Delivering a high level of customer service through email, phone and in the showroom
Dealing with sample requests from wholesale partners for orders, e-commerce and general marketing content
Generating RRPs in multiple currencies and sharing them with all WHS partners
Building and managing the wholesale sell-through reporting on a seasonal basis
Completing end of season sell-in analysis together with the Commercial Director
Building and maintaining the client network by engaging and fostering relationships
Handle general requests from clients such as product information, brand images, products’ images and content, shipping documentations
Sending official communications to clients regarding deliveries, out of stock products, new launches, and general day to day information
Monitor online stores to make sure our brand is well represented (images, visual merchandising, RRPs)
Attend store visits and brand trainings with the Commercial Director and independently
Contribute ideas to enhance the Louisa Ballou website and wholesale platform to improve user experience
Supporting the Commercial Director in reaching out to partners globally pre market
Help with the showroom set up and the sales campaign preparation
Inputting, amending and processing sales orders in Zedonk
Manage e-com and showroom portal shootings
Assisting with maintenance and updates of Zedonk, Sanity and Shopify whole platforms, including both front and back end (daily operations, order management, product uploads, web design, visual assets and more)
Required skills:
- Key interest in the luxury retail sector and business operations
Computer literate, with Microsoft office proficiency
Previous experience in a sales or customer support role is mandatory
Proven ability to handle pressure, multi-task and prioritize work on a daily basis
Strong communication skills, customer focus and adaptability to different personality types
Strong organizational skills working both independently and as part of a team
Proactive mindset and a creative thinker
Strong analytical skills
Zedonk/Shopify experience and languages a plus