Junior Account Executive

The Junior Account Executive is responsible for the day-to-day support of the Commercial Department. The successful candidate will be joining the team as soon as possible.

Reports to: Commercial Director

Responsibilities:

• Providing communication support with wholesale partners in a timely manner

   

  Delivering a high level of customer service through email, phone and in the showroom

   

  Dealing with sample requests from wholesale partners for orders, e-commerce and general marketing content

   

  Generating RRPs in multiple currencies and sharing them with all WHS partners 

   

  Building and managing the wholesale sell-through reporting on a seasonal basis

   

  Completing end of season sell-in analysis together with the Commercial Director

   

  Building and maintaining the client network by engaging and fostering relationships

   

  Handle general requests from clients such as product information, brand images, products’ images and content, shipping documentations

   

  Sending official communications to clients regarding deliveries, out of stock products, new launches, and general day to day information

   

  Monitor online stores to make sure our brand is well represented (images, visual merchandising, RRPs)

   

  Attend store visits and brand trainings with the Commercial Director and independently 

   

  Contribute ideas to enhance the Louisa Ballou website and wholesale platform to improve user experience

   

  Supporting the Commercial Director in reaching out to partners globally pre market

   

  Help with the showroom set up and the sales campaign preparation 

   

  Inputting, amending and processing sales orders in Zedonk

   

  Manage e-com and showroom portal shootings

   

  Assisting with maintenance and updates of Zedonk, Sanity and Shopify whole platforms, including both front and back end (daily operations, order management, product uploads, web design, visual assets and more)

   

Required skills:

• Key interest in the luxury retail sector and business operations

   

  Computer literate, with Microsoft office proficiency

   

  Previous experience in a sales or customer support role is mandatory

   

  Proven ability to handle pressure, multi-task and prioritize work on a daily basis

   

  Strong communication skills, customer focus and adaptability to different personality types

   

  Strong organizational skills working both independently and as part of a team

   

  Proactive mindset and a creative thinker

   

  Strong analytical skills

   

  Zedonk/Shopify experience and languages a plus