Junior Account Executive

Recruiter
Louisa Ballou
Location
London, United Kingdom
Salary
Salary based on experience
Posted
15 Nov 2022
Closes
15 Dec 2022
Ref
JRACCEX
Contract Type
Permanent
Hours
Full Time

The Junior Account Executive is responsible for the day-to-day support of the Commercial Department. The successful candidate will be joining the team as soon as possible.

 

 

 

Reports to: Commercial Director

 

 

 

Responsibilities:

 

  • Providing communication support with wholesale partners in a timely manner

     

    Delivering a high level of customer service through email, phone and in the showroom

     

    Dealing with sample requests from wholesale partners for orders, e-commerce and general marketing content

     

    Generating RRPs in multiple currencies and sharing them with all WHS partners 

     

    Building and managing the wholesale sell-through reporting on a seasonal basis

     

    Completing end of season sell-in analysis together with the Commercial Director

     

    Building and maintaining the client network by engaging and fostering relationships

     

    Handle general requests from clients such as product information, brand images, products’ images and content, shipping documentations

     

    Sending official communications to clients regarding deliveries, out of stock products, new launches, and general day to day information

     

    Monitor online stores to make sure our brand is well represented (images, visual merchandising, RRPs)

     

    Attend store visits and brand trainings with the Commercial Director and independently 

     

    Contribute ideas to enhance the Louisa Ballou website and wholesale platform to improve user experience

     

    Supporting the Commercial Director in reaching out to partners globally pre market

     

    Help with the showroom set up and the sales campaign preparation 

     

    Inputting, amending and processing sales orders in Zedonk

     

    Manage e-com and showroom portal shootings

     

    Assisting with maintenance and updates of Zedonk, Sanity and Shopify whole platforms, including both front and back end (daily operations, order management, product uploads, web design, visual assets and more)

     

Required skills:

 

  • Key interest in the luxury retail sector and business operations

     

    Computer literate, with Microsoft office proficiency

     

    Previous experience in a sales or customer support role is mandatory

     

    Proven ability to handle pressure, multi-task and prioritize work on a daily basis

     

    Strong communication skills, customer focus and adaptability to different personality types

     

    Strong organizational skills working both independently and as part of a team

     

    Proactive mindset and a creative thinker

     

    Strong analytical skills

     

    Zedonk/Shopify experience and languages a plus

     

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