Wholesale Customer Service Representative

Wholesale Customer Service Representative, UGG

At Deckers Brands we don’t just create shoes, we create lifestyles. We are about opportunity. Opportunity to create, to grow and to have an impact. We want all our people to be as successful as they can be, to reach their full potential.

We want to positively impact the world, whether that be with our Be Good, Do Good community involvement, or through employing sustainable business practice and socially responsible operations. How we continue this journey is down to our 3,000 strong global team, across our five brands (UGG, Hoka, Teva, Sanuk and Koolabura by UGG). No matter where you are based within our team, we are committed to helping our people thrive. We will offer you a generous employee benefits package, as well as health, wellness, and career development support.

The Role:

As the Wholesale Customer Service Representative for UGG, you will provide courteous, friendly, and efficient customer service, and effectively care for the order book to enable the company to meet its sales targets.

The Customer Service Representative will develop a close working relationship with UGG Account Managers to ensure accurate and timely order placement, administration and shipment.

Your Impact:

• Responsible for all order entry and order modifications for own account base
• Effective communication with Salesforce and customers to ensure smooth operation of order flow
• Expedite customer orders, including keeping them informed of delays or early fulfilment
• Responsible for the picking of orders and communicating with DC to ensure accurate and timely shipping
• Liaise with the Credit department when necessary, on any order holds relating to credit issues
• Provide excellent after-sales service, by dealing with returns and credits in a timely and effective manner
• Run appropriate reports on a daily, weekly and monthly basis to give clear picture of the status of account base

Who You Are:

• Highly motivated, an approachable team player and motivated self-starter
• Has a good understanding / interest of the fashion/apparel and footwear industry
• Dedicated to meeting the expectations and requirements of internal and external customers
• Excellent attention to detail and ability to multi-task in a fast-paced environment
• Proactive problem-solving abilities
• Ability to prioritize tasks and use time effectively

We would Love to Hear from People with:

• Experience as a Customer Service Representative in a multi-faceted environment with exposure to Wholesale / Retail Operations is advantageous
• Excellent verbal and written communication skills
• Proficiency in Microsoft Applications

What We Will Give You:

• Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
• 28 Days Holidays + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
• Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme

Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.