Assistant Store Manager - Miami

Reporting to the Store Manager, the Assistant Store Manager will ensure the store is running efficiently. Alongside with his/her team, the Assistant Store Manager will drive sales and the performance of the store, while continually creating an engaging client experience.
The Assistant Store Manager responsibilities include:

OPERATIONS MANAGEMENT

The Assistant Store Manager will aid the Store Manager in the day-to-day responsibilities. In the absence of the Store Manager, the Assistant Store Manager will be responsible for the smooth running of the store and any operational duties.

• Manages reception of the goods and ensure they are correctly validated in the systems.
• Ensures that the store is well maintained: presentation of products, cleanliness, maintenance of the premises...
• Follows-up & manages inventory (rotating inventories, management of cash register and stock errors, etc.)
• Actively participates in the Visual Merchandising of the store, follows VM guidelines and proposes options during rotations.

TEAM MANAGEMENT

The Assistant Store Manager’s mission is to drive sales while fostering a dynamic environment driven by excellent customer service.

• Supports team to achieve individual and team sales targets.
• Participates in the recruitment of new team members.
• Bringing the team together by representing and transmitting the AMI culture.
• Continually share with the team products and brand knowledge.
• Ensures the development of team members’ skills and sales techniques.

CUSTOMER RELATIONS

• You will engage with customers in offering them a unique experience and assisting them in exploring the world of AMI.
• Welcomes customers according to AMI values: being friendly, smiling, and always in a good mood
• Understands customer needs and proposes a relevant selection of products while encouraging cross selling.
• Introduce new customers to the brand and focus on developing long-term relationships.

DRIVING SALES

The Store Manager’s mission is to drive sales while creating a dynamic environment with excellent customer service:

• Supports team to achieve individual and team sales targets.
• Monitors and optimizes the Key Performance Indicators of the store and team (Conversion rate, Units Per Transaction, Average Transaction Value, etc.).
• Sees business opportunity and possible challenges to help initiate changes and improve the business.

Job requirements

• Minimum of 2 years of luxury management experience
• Team player with a strong sense of team leadership to deliver results beyond expectations.
• Detail oriented, operationally sound.
• Excellent customer service skills and strong ability to foster a customer-service spirit in store.
• Strong interest and a good understanding of fashion, a strong familiarity with the luxury market and its trends.
• A second language preferred